Community Internship

WeWork is hiring for the role of Community Intern!

Responsibilities of the Intern:

• Create a welcoming and collaborative community environment amongst our members through events and by building relationships between members
• Ensure that your building is fully operational and processes are running smoothly
• Drive growth and promotion of WeWork-provided service offerings
• Take direction from the Community Manager to support the Community team as necessary
• Greeting/Point of Contact :
  • Be the first and last point of contact for your building
  • Cover the front desk during business hours
  • Greet and check-in member guests
  • Greet people who come in for tours, track walk-ins, schedule tours, and send confirmation emails
  • Manage WeWork Member check-ins and check-outs
  • Prepare and distribute promotional materials to guests/potential members
  • Answer “walk-up” member and guest questions or refer inquirers to additional resources
• Membership Management :
  • Work on community initiatives designed to develop connections between members including member introductions, event support, email and print communications
  • Solve member-related issues to ensure that a cohesive community is maintained  
• Events and Community Management :
  • Assist with set-up and breakdown of events
  • Prepare newsletters, posters, and event reports
  • Business Development and execution of external events from non-members 
• Building Operations and Management :
  • Assist with move-ins and move-outs
  • Assist with building operations and maintenance to ensure the highest level of member experience
  • Mail and package responsibilities as needed
  • Identify issues for escalation to the Community Manager and document the same accordingly
  • Manage member ticketing communications and on-ground emails 
  • Place orders and manage expenses for the location

Requirements:

• College graduate is preferred, but not required
• Strong verbal and written communication skills
• Exceptional organizational and multitasking skills
• Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic and empathy
• Passion for entrepreneurial communities
• Understanding of WeWork’s mission and values
• Proficient in basic computer skills
• Customer service and/or sales experience is a plus