Customer Service Apprenticeship
Dun & Bradstreet India Pvt. Ltd.
Application Deadline
10
days left
Eligibility
Fresher
Undergraduate
Postgraduate
Management
Arts, Commerce, Sciences & Others
Details
Dun & Bradstreet India Pvt Ltd is hiring for the role of Customer Service Apprentice!
Responsibilities of the Apprentice:
- Manage Service India Helpdesk (email & IVR), ensuring timely acknowledgement, logging, and SLA‑driven resolution of customer queries.
- Act as the single point of contact, coordinating with internal teams to drive timely issue resolution.
- Proactively prevent and manage escalations through clear communication and follow‑ups.
- Identify potential sales leads during interactions and route them to the Sales team.
- Maintain accurate documentation and share periodic reports on query volumes, SLAs, and escalation trends.
Requirements:
- Bachelor’s or Master’s degree in any discipline.
- Strong verbal and written communication skills.
- High ownership and accountability mindset.
- Ability to manage multiple queries simultaneously with attention to detail.
- Effective coordination and follow‑up skills across teams.
- Calm, professional approach when handling challenging or escalated customers.
If an employer asks you to pay any kind of fee, please notify us immediately. unstop does not charge
any fee from the applicants and we do not allow other companies also to do so.
Important dates & deadlines?
-
6 Jul'26, 12:00 AM IST Registration Deadline
Additional Information
Job Location(s)
Mumbai
Stipend
Salary: Not Disclosed
Work Detail
Working Days: 5 Days
Job Type/Timing
Job Type: In Office
Job Timing: Full Time