IT Internship

Seagate Technology is hiring for the role of IT Intern!

Responsibilities of the candidate:

• Leverage your creativity in solving complex hardware and software issues related to an end user’s computer
• Gain valuable insight in troubleshooting network connectivity, application, hardware, audio visual and telephony equipment problems faced by our end user community
• Learn how to quickly adapt to situations faced by the end user in a fast-paced environment
• Gain real world experience in configuring, deploying, maintaining, and troubleshooting computer hardware in an enterprise environment  
• Obtain a general understanding of the Active Directory environment
• Learn how to follow processes and procedures to ensure that the highest quality of work is delivered to the end-user with minimal disruptions
• Build experience with maintaining password security, data integrity, and file system security for the laptop/desktop environment utilizing Bit locker
• Document trouble tickets from inception through closure in an Enterprise Incident Management System such as Service Now
• Gain experience with Microsoft’s System Center Configuration Manager (SCCM) and Microsoft Endpoint Configuration Manager (MECM)

Requirements:

• You are an excellent communicator, both verbally and in written form. You must be able to communicate with customers, peers, and management concerning the status of cases, problems, or suggestions
• You can demonstrate experience in creating and executing innovative solutions to solve complex technical support problems 
• You have a general understanding of computer hardware and software troubleshooting and issue resolution
• You have experience using critical thinking skills to identify and resolve technical issues
• You have knowledge of Office 365 online applications (Word, Excel, PowerPoint, Outlook, SharePoint, Teams, OneDrive, and OneNote) and Windows 10/11 OS  
• You have the ability to take proactive, corrective actions, to resolve issues in advance of system problems   A general understanding of computer hardware and software troubleshooting and issue resolution
• You can demonstrate knowledge of Office 365 online applications (Word, Excel, PowerPoint, Outlook, SharePoint, Teams, OneDrive and OneNote) and Windows 10 OS 
• Hands-on experience in Information Technology solutions and services