Associate - Client Success Partner

Razorpay -  India is hiring for the role of Associate - Client Success Partner!

Responsibilities of the Candidate:

• Respond and coordinate with merchants after getting the context from account managers (wherever required) within defined SLAs. Ensuring merchants are updated on the progress of the open tickets and taking the tickets to logical closure/conclusion with the merchants.
• Coordinate with multiple support functions including but not limited to FinOps, Legal, Banking Ops, Biz Ops, Activations, etc.
• Support the account managers in the respective region.
• Have excellent documentation and tracking skills including but not limited to Excel, word, and internal tools such as Freshdesk, Slack, etc.
• Should be able to think, understand the issue/problem statement and logically drive closure of tickets internally after coordinating with teams.
• Updating various forums and channels on the progress of various tickets.

Requirements:

• A good understanding of payment processes or similar complicated domains is preferred.
• Exposure to working in a fast-paced, high-pressure, multiple-stakeholder environment is a must.
• Excellent Excel and Word skills with the ability to learn new tools.
• Good communication skills are a must. The ability to coordinate and manage senior stakeholders on the merchant/client side is a must.
• Knowledge on Freshdesk / ticketing management tools preferred.