Associate Customer Care Advisor
Toast Inc.
Recruitment Process
Details
Toast is hiring for the role of Customer Care Advisor!
Responsibilities of the Candidate:
- Overseeing customer inquiries related to subscriptions, service agreements, and accounts via email and Salesforce tickets.
- Investigating inquiries concerning contracts, billing charges, or fees.
- Providing clear and courteous information with a helpful and understanding approach to customer requests.
- Addressing customer credit requests and making necessary account revisions to enhance satisfaction with Toast POS.
- Collaborating closely with various teams and departments to ensure an exceptional customer experience.
- Demonstrating an understanding of the characteristics of fraud cases and effectively takes the required measures to resolve them.
Requirements:
- A minimum of a three-year degree in any area, or any other related discipline
- 2-3.5 years of customer service experience, working with customer billing inquiries and account management
- SaaS background preferred
- Experience in using Salesforce as a
- Strong abilities in teamwork, communication, and collaboration for effective interaction with colleagues and customers
- Easily adapting to a dynamic, fast-paced setting
- Detail-obsessed and a willingness to handle various tasks while ensuring efficiency
Important dates & deadlines?
-
19 Aug'24, 12:01 AM IST Registration Deadline
Additional Information
Job Location(s)
Bengaluru
Experience
Min Experience: 2 Year
Max Experience: 3 Year
Salary
Salary: Not Disclosed
Work Detail
Working Days: 5 Days
Job Type/Timing
Job Type: In Office
Job Timing: Full Time