Associate Product Consultant - Event Phones

Cvent is hiring for the role of Associate Product Consultant - Event Phones!

Responsibilities of the Candidate:

• Support clients over the phone and email by answering their product questions and
• Support clients over the phone and email by answering their product questions and offering technical assistance
• Offer best practice tips to clients to boost their meeting attendance via Cvent’s marketing engine
• Gather client requirements for future releases of the product
• Create and maintain all product documentation
• Implement and manage the online portion of client events as and when needed
• Gather client requirements and implement them in Cvent’s event management software
• Communicate with the client and review the initial implementation with them and make required changes
• Provide suggestions to the client to improve the overall result of the implementation and help client meet their goals
• Document all communication with the client in Cvent’s CRM software

Requirements:

• Excellent communication skills (verbal and written)
• Graduate with 1-6 years of work experience
• Strong analytical and logical skills
• Experience in US Customer service (voice)is a must
• Strong business acumen, ethics, and high integrity
• High comfort level in using online software products
• Must be articulate, organized, detail-oriented, and have the ability to multitask
• Quick learner, with a positive attitude and ability to work well within a team