Associate/Sr. Associate
WNS Global Services Private Limited
Recruitment Process
Details
WNS Global Services Private Limited is hiring for the role of Associate/Sr. Associate!
Responsibilities of the Candidate:
- Handle inbound and outbound customer calls in a professional manner.
- Provide accurate information and resolve customer inquiries, complaints, and issues promptly.
- Assist customers with product or service-related questions and account inquiries.
- Utilize active listening skills to understand customer needs and ensure their satisfaction.
- Maintain thorough knowledge of company products, services, policies, and procedures to effectively address customer concerns.
- Document customer interactions and update customer records with accurate information.
- Escalate complex or unresolved issues to the appropriate department or supervisor for further assistance.
- Upsell and cross-sell products or services based on process requirements.
- Perform all duties within the team and personal targets.
- Must be comfortable with a 24*7 work environment, especially night shifts.
Requirements:
- Graduate
Important dates & deadlines?
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13 Apr'24, 12:00 AM IST Registration Deadline
Additional Information
Job Location(s)
Bangalore
Experience
Max Experience: 2 Year
Salary
Salary: Not Disclosed
Work Detail
Working Days: 5 Days
Job Type/Timing
Job Type: In Office
Job Timing: Full Time
About WNS Global Services Private Limited
WNS (Holdings) Limited (NYSE: WNS), is a main Business Process Management (BPM) organization. We join our profound industry information with innovation and examination aptitude to co-make inventive, advanced drove transformational arrangements with customers across 10 businesses. We empower organizations in Travel, Insurance, Banking, and Financial Services, Manufacturing, Retail, and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to rethink their computerized future and change their results with operational greatness.
We convey a whole range of BPM benefits in money and bookkeeping, acquisition, client cooperation administrations and HR utilizing synergistic models that are customized to address the one of a kind business difficulties of every customer. We co-make and execute the future vision of 400+ customers with the assistance of our 44,000+ representatives. Our worldwide impression traverses 16 nations with 60 conveyance communities overall remembering for China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Spain, Sri Lanka, Turkey, United Kingdom, and the United States.
Industries:
- Banking and Financial Services
- Consulting and Professional Services
- Consumer Packaged Goods
- Education
- Healthcare
- Insurance
- Life Sciences
- Manufacturing
- Media and Entertainment
- Retail
- Shipping and Logistics
- Telecommunication
- Travel and Leisure
- Utilities and Energy
Functional Solutions:
- Analytics
- Customer Interaction Services
- Enterprise Technology and Security
- Finance and Accounting
- Governance, Risk, and Compliance
- Human Resources
- Legal Services
- Procurement
- Research
News:
- January 30, 2020: WNS Launches Blockchain-based VeriChain to Transform Risk Syndication in Insurance
- January 24, 2020: TiECon Mumbai 2020 The Decade of Startups – Kickstarting the Future
- January 17, 2020: WNS has posted a consolidated net profit of $30.9 million in Q3
- January 20, 2020: WNS Launches Blockchain-Based Verichain to transform risk syndication in insurance.
Subsidiaries:
- WNS Assistance
- WNS (Mauritius) Limited
- Wns Bpo Services Costa Rica Sa
- MTS HealthHelp Inc.
- World Network Services Pvt. Ltd.
- HealthHelp LLC
- Value Edge Research Services Pvt. Ltd.
- WNS Customer Solutions Private Limited
- WNS Global Services Netherlands Cooperative U.A.
- Wns North America, Inc.
- Denali Sourcing Services, Inc.
- Chang Limited
- Wns Capital Investment Limited
- WNS Global Services (UK) Ltd.
- Aviva Global Services Singapore Pte. Ltd.
- Business Applications Associates Ltd.
- Fusion Outsourcing Services (Pty) Ltd.
- Wns Global Services Philippines Inc.
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WNS Global Services Inc.