AV Engineer

Cushman & Wakefield is hiring for the role of AV Engineer!

Responsibilities of the Candidate:

• Responsible for engineering and implementation of technology solutions, including collaboration and management solutions.
• Collaborate with global teams on developing global policies.
• Collaborate with internal and external architecture teams to develop and recommend technologies to streamline the deployment of all hardware and software in our environment.
• Mentor and provide process, support, and advice to Level 2 and Level 3 Unisys teams.
• Assist with engineering activities on the Microsoft Room Portal management system (approximately 450 MTRs).
• Support our Crestron Fusion Room Schedular environment and platform.
• Provide engineering guidance on audio-only devices.
• Maintain and support all Mersive (Solstice) devices.
• Collaborate with Site Services technicians to coordinate support, upgrades, troubleshooting, training, and other related tasks.
• Provide MSP governance/ work with external vendors as needed to obtain support
• Continue new/refreshed (TR) site engineering support
• Proactive problem resolution for MS Teams devices
• Identify, analyze, and propose resolutions to “Known Errors” of the infrastructure as part of proactive problem management
• Liaising with 3rd party suppliers whose products interface with Cushman & Wakefield systems
• Support and development of telephony solutions in multiple global locations working with local engineers and telecom providers as appropriate
• Follow ITIL and Service Management Processes such as Incident, Problem and Change management processes
• Collaboration with Regional and Global te
• ams for system and services implementation, new projects, and operationalizing processes and procedures
• Experience with O365 and Teams.
• Applicants must be able to prioritize and complete multiple tasks under specific deadlines while working in a fast-paced production environment.

Requirements:

• Working knowledge of Polycom, Crestron, Logi, Mersive and Microsoft Room Systems
• Experience assisting end users with scheduling, setting up, and running audio and video conferences
• Experience with complex conferencing and event workflows, understanding the end-user needs and how our solutions can be used to meet those needs.
• Experience with Device Management.
• Understanding of enterprise-wide LANs, WANs, VPNs, WLANs, and other related technologies.
• Experience in managing complex AV environments, implementing upgrades, improving processes, and troubleshooting.
• Must be self-motivated and possess the ability to collaborate with regional and global teams as well as work independently to complete assignments.
• Demonstrable experience working for a large enterprise, with familiarity in IT frameworks such as ITIL. An understanding of the advantages for Change and Incident Management processes to the organization