Banking Services & Sales Executive

Standard Chartered Bank is hiring for the role of Banking Services & Sales Executive!

Responsibilities of the Candidate:

• Deliver quality customer service in transactions
• Cash deposits and withdrawals
• Processing demand drafts/pay orders
• Accepting FD break instructions
• Internal account transfers
• Stop payment instructions
• Ensure all services are performed with accuracy and warmth
• Assist in managing customer traffic and recommend workflow improvements
• Perform general reconciliation and compliance tasks including:
• Dual control of cash functions
• Control over security stationery
• Reviewing entries and vouchers
• Generate sales referrals by identifying cross-sell opportunities during customer interactions
• Contribute to branch performance through effective service, referrals, and controls
• Adhere to mis-selling and sales policies
• Educate customers about alternate channels (e.g., Net Banking, ATMs, Phone Banking)
• Maintain full awareness and compliance
• Operational Risk Management Assurance (ORMA)
• Group Code of Conduct
• KYC/CDD/EDD guidelines
• Anti–Money Laundering policies
• Report suspicious transactions promptly to supervising officers
• Oversee branch premises in terms of merchandising, housekeeping, and store management
• Ensure upkeep and maintenance of the branch
• Promote health and safety at the workplace by
• Taking reasonable care for self and others
• Cooperating with management to promote safe work practices
• Reporting accidents and hazards promptly

Requirements:

• Keen learner with a strong sense of punctuality and diligence
• Good understanding of banking operations (front and back office)
• Strong communication and interpersonal skills
• Customer and service-oriented
• Ability to work well in a team
• Graduate or Post Graduate
• 1–4 years of relevant experience in banking or financial services
• Banking knowledge is essential