Business Analyst

Eligarf Technologies is hiring for the role of Business Analyst!

Responsibilities of the Candidate:

• Collaborate with cross-functional teams to gather and define user stories aligned with the app's goals. Ensure clear and detailed user stories are easily translated into features.
• Provide exceptional customer support by addressing user queries, issues, and feedback promptly and professionally. Identify how to incorporate customer feedback into our product roadmap.
• Work with the product team to prioritize features based on user needs, market trends, and business objectives.
• Identify opportunities to enhance the app by integrating ancillary services, such as genealogy databases, historical record repositories, or other value-added features.
• Analyze user data and feedback to gain insights into user behavior and preferences. Use this data to drive decisions and improvements.
• Collaborate with the development team to ensure features align with user stories and requirements.
• Maintain documentation for user stories, requirements, and app changes, keeping all stakeholders informed.

Requirements:

• Bachelor's degree in Business, Information Technology, or a related field.
• 1-2 years of proven experience as a Business Analyst or a similar role in app or software development.
• Strong analytical and problem-solving skills.
• Exceptional communication skills, both written and verbal.
• Familiarity with agile methodologies.
• Ability to empathize with users and provide top-notch customer support.
• Strong data analysis skills and the ability to use data to inform decision-making.
• Experience in genealogy, and family history research.
  
• Knowledge of Indian culture and family structures.
• Familiarity with app development processes and tools.
  
• Fluent in English