Business Analyst

Uber is hiring for the role of Business Analyst!

Responsibilities of the Candidate:

• Translate business problems into analytical solutions by writing efficient SQL queries to extract and analyse relevant data.
• Conduct root-cause analysis to uncover drivers of customer support interactions and identify gaps across processes, products, or operations.
• Identify opportunities to enhance the customer experience and provide stakeholders with data-driven insights to drive long-term improvements.
• Build and maintain dashboards to monitor KPIs, surface trends, and highlight anomalies requiring stakeholder attention.
• Deliver actionable insights through clear, compelling storytelling that supports strategic decision-making.
• Foster a collaborative team culture and mentor peers by sharing knowledge

Requirements:

• Strong business acumen and the ability to translate business questions into analytical solutions
• Expertise in data querying and manipulation using SQL
• Proficiency in Python for data analysis and automation tasks
• Experience with data visualization and dashboard creation using Looker studio and Tableau
• Strong skills in G-Suite tools
• Proven experience in stakeholder management and presenting insights
• Excellent communication skills and a flair for data-driven storytelling
• Self-starter with a proactive approach to identifying opportunities for improvement