Client Services Analyst I

Zinnia is hiring for the role of Client Services Analyst I!

Responsibilities of the Candidate:

• Completing research and providing analysis as needed to support Management in decision making
• Developing and executing proposed business and technical solutions
• Drive resolution of production issues
• Assist in the research and investigation of escalated production issues and engage teams for resolution
• Assist in identifying, developing and executing continuous improvement opportunities
• Facilitating business needs and priority identification
• Track incidents through completion while providing regular updates to both internal and external customers
• Document business impact, research and resolution steps and long term preventative measures via incident reports
• Provide regular severity updates to Senior leadership, Others
• Flexibility in work schedule including regular participation in an On-Call rotation

Requirements:

• A Bachelor’s degree in Computer Information Systems, Business Administration, or a related field; and equivalent work experience in business analysis and application development
• Basic knowledge of SQL, client/server, and network environments
• Advanced Microsoft PC software experience (i.e., Excel, Word)
• Strong written, oral and interpersonal communication skills
• Customer service skills with strong relationship management skills with the ability to interact positively and successfully with all level of associates and managers to meet business needs
• 1-3+ years’ work experience or an education in systems or quantitative analysis and business solutions development required
• Willingness to develop industry-related knowledge
• Experience in Annuity, mutual funds, financial services, or life insurance work experience preferred
• Experience in project management preferred