Client Solutions Analyst

FactSet is hiring for the role of Client Solutions Analyst!

Responsibilities of the Candidate:

• Answer client questions globally through expert telephone, email, instant message, and proprietary communication channels.
• Support FactSet applications
• Create custom FactSet models and screens
• Solve complex financial queries
• A proficient understanding of the FactSet Workstation, the content clients consume through FactSet, and Microsoft Excel
• Follow procedures for maintaining the highest level of quality support for all FactSet clients
• Share ideas and promote suggestions for improvement of workflows
• Cooperate and liaise with other FactSet groups, including Client Solutions, Sales, and Product Development
• Meet targets and goals set by exhibiting motivation and high performance
• Attend internal meetings and training sessions and complete projects as requested
• Keep up to date with the market we are operating in, including our products and competitors
• Progress is reviewed informally on a monthly basis, followed by formal 6 month and yearly reviews as per FactSet procedure
• All FactSet policies can be found on-line at MyRewards@FactSet
• It is the employee’s responsibility to keep updated with any changes made to them

Requirements:

• Bachelor’s or Master’s degree preferably in Commerce, Business, or Finance
• English spoken fluently
• Strong analytical and problem-solving skills as well as experience in advanced web searching
• Highly organized
• Genuine interest or experience in financial markets
• Excellent communication and interpersonal skills
• Hardworking and proactive
• Ability to work independently using creative thinking without extensive direction
• Strong work ethic and highly self-motivated
• Positive team player attitude
• Willingness to work in U.S. shifts.