Cloud Specialist 1
Hyland Software
Application Deadline
10
days left
Eligibility
Experienced Professionals
Recruitment Process
Details
Hyland Software is hiring for the role of Cloud Specialist 1!
Responsibilities of the Candidate:
- Application Layer Monitoring on Cloud
- Monitor infrastructure including (Servers, Applications & Services) and remediate issues
- Documentation, recording and updating incident details in ITSM tool.
- Responsible for maintaining NOC related reports.
- Ensure maximum possible service availability and performance.
- Manage escalations within SLAs defined in the team’s standard operating procedures.
- Coordination with stakeholders and third-party vendors.
- Support and Classification, making an initial assessment into the nature of the incident, assessing the severity, impact and risk.
- Allocation of unresolved Incidents to appropriate support groups
- Monitoring & Tracking, reviewing the progress of an incident and keeping the user informed
- Manage requests / incidents assigned by Leads/Manager
Requirements:
- Must have a bachelor’s degree
- A minimum of 1 year experience working in Infrastructure Support or NOC
- Strong Knowledge of Cloud technologies, SQL & CRM based applications
- Strong troubleshooting & analytical skills
- Strong Knowledge of various monitoring tools like SolarWinds, BMC etc.
- Strong Knowledge of ITIL
- Strong Oral & Written communication skills
- Ability to multi-task and prioritize workload
- Adaptable to a 24/7 rotational shift model including night shifts
- Ability to adapt to continuously changing procedures and environment
- Strong Customer Handling experience preferred
If an employer asks you to pay any kind of fee, please notify us immediately. unstop does not charge
any fee from the applicants and we do not allow other companies also to do so.
Important dates & deadlines?
-
20 Apr'26, 12:00 AM IST Registration Deadline
Additional Information
Job Location(s)
Hyderabad
Salary
Salary: Not Disclosed
Work Detail
Working Days: 5 Days
Job Type/Timing
Job Type: In Office
Job Timing: Full Time