Cloud Support Engineer I | Networks
Amazon
Recruitment Process
Applications
Round Info
Details
Responsibilities of the Candidate:
- Partner with Amazon teams in India to help reproduce and resolve customer issues
- Provide feedback to internal Amazon teams in India on how to improve our services
- Drive customer communication during critical events
- Drive projects that improve support-related processes and our customers’ technical support experience
- Write tutorials, how-to videos, and other technical articles for the developer community
- Work on critical, highly complex customer problems that may span multiple AWS services
Requirements:
- Bachelor’s degree in Information Technology, Computer Science, Engineering or a related field
- Requires a minimum of 2+ yrs experience in a relevant technical position
- Advanced experience with Networking and troubleshooting (TCP/IP, DNS, routing, switching, firewalls, LAN/WAN, traceroute, iperf, dig, cURL or related)
- In-depth understanding of virtualization and cloud computing (Hypervisors, VMware, Xen)
- Advanced experience in networking administration and troubleshooting
- Strong knowledge of networking and routing protocols (BGP, OSPF, DNS, TCP/IP, IPSEC)
- Demonstrated proficiency in networking principles (routing, switching, load balancing etc)
Important dates & deadlines?
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12 May'21, 12:00 AM IST Registration Deadline
About Amazon
Amazon is a multinational technology giant that focuses on various services like e-commerce, cloud computing, digital streaming and artificial intelligence. It is one of the Big Five companies in the US IT industry, along with Google, Microsoft, Facebook and Apple
Jeff Bezos set up Amazon in 1994 as an online marketplace for books and then further expanded to sell electronics, games, apparel, furniture etc. In 2015, Amazon surpassed Walmart to become the most valuable retailer in US
Amazon Web Services was launched in 2002, which just provided internet traffic pattern and today more than 2 million people and businesses use Amazon’s services, worldwide
Amazon is committed to building a sustainable business for our customers and the planet. In 2019, Amazon co-founded The Climate Pledge—a commitment to be net-zero carbon across our business by 2040, 10 years ahead of the Paris Agreement. As part of this pledge, Amazon has made ambitious commitments toward reaching this goal
Product/Business Portfolio
1. Amazon Fresh
Amazon Fresh is the grocery delivery service which is available in major cities of US and then expanded around the globe to Berlin, Hamburg, London, Milan, Munich, Rome, Tokyo, Singapore and India. Amazon Fresh also opened six physical stores in US
2. Amazon Prime
Amazon Prime is a paid subscription service available in various countries, and gives users access to services like free delivery, one-day delivery and streaming services for music, video and e-books
3. Amazon Web Services
One of the largest subsidiaries of Amazon that provides on-demand cloud computing platforms and APIs to various entities on a metered-as-you-go basis
4. Alexa
Alexa is the virtual assistant AI technology developed by Amazon used in smart speakers like Amazon Echo and Smart Home technologies
5. Appstore
Appstore is the package app store for Amazon’s Fire OS operating system
6. Amazon Drive
Earlier known as Amazon Cloud Drive, Amazon Drive is a cloud storing application for cloud storage, file sharing, file backup etc
7. Echo
Amazon Echo is the brand of smart speakers that connects to the voice controlled personal assistant, Alexa
8. Kindle
Kindle is the series of e-readers that enables user to browse, buy, download and read e-books, newspapers, magazines etc
9. Fire Tablet
A series of tablet computers developed by Amazon
10. Fire TV
Fire TV is a line of Digital media players and microconsoles that deliver digital audio and video streamed through the internet
11. Amazon Digital Game Store
Digital video game distribution service managed by the international e-commerce arm of Amazon
12. Amazon Studios
Amazon studios is an American television and film producer and a distributor
13. A9.com
A company focussed on researching and building innovative technology
14. Amazon Maritime
Amazon Maritime holds a federal license to operate as a non-vessel owning common carrier to manage its shipments across the world
15. Audible
Audible is a seller and producer of spoken audio entertainment, information and educational programming on the internet
16. Goodreads
Gooodreads is a social cataloging website that allows users to freely search user populated database of books, annotations and reviews
17. Twitch
Twitch is a live streaming platform for video games
18. Amazon Operations - Customer fulfillment and Delivery network
It is a service that allows businesses to outsource order fulfillment and delivery to Amazon
Top 5 Competitors
- Walmart
- Alibaba
- Otto
- Netflix
Recent News and Developments
- Amazon launches Amazon Hub Delivery to empower local businesses across the U.S.
- 1.25 lakh+ exporters on Amazon Global Selling to surpass $8 billion in cumulative exports from India in 2023
- Amazon Future Engineer Launches Early Internship Program to Empower Women from Underprivileged Communities in India with Tech Experience in Various Roles at Amazon
- Amazon joins hands with ‘Womennovator’ to enable 200 Indian Women Entrepreneurs ‘Go Global’
- Amazon Sets a New Record for Most Renewable Energy Purchased by a Single Company
- Amazon’s U.S. Small Business Empowerment Report Shows Continued Sales Growth for Independent Sellers
Opportunities at Amazon
Amazon carries out extensive hiring activities in B-Schools across the country. The roles that are typically offered by Amazon to BSchool graduates include Marketing Manager, Product Manager, InStock Manager, Sales Specialist, Merchandising Manager, Business Intelligence, Business Operations, Brand Development, Analytics and Insights, Partner Management, Business Development, Finance, Category management, Program Management, Brand Management etc to name a few