COE Specialist II
Uber Technologies Inc.
Recruitment Process
Details
Uber is hiring for the position of COE Specialist II!
Responsibilities of the Candidate:
- Connect with high profile riders and influencers on social media and represent Uber's support spirit
- Handle user problems from various internal teams i.e. IRT, ECR, Cross support, CEO Escalations, Collaborator Customer concern, MFI blocking issues, provide language support to SL/BD, supports Driver Blocking issue from BPOs and keep a sharp focus on High-Priority queue for critical safety partner concerns
- Have the ability to handle safety-related issues on social media with perseverance and presence of mind while working with relevant teams internally to get them resolved on time
- Provide top-notch customer support through emails and phone calls alike for all of our audiences, if need be. We take pride in the fact that we treat riders and driver-driver as equals, and we'd want you to agree
- Help in improving processes and never shy away if you have to build a new process
- Identify patterns and help in making the support systems better as we scale
Requirements:
- Outstanding written and verbal communication skills with shown ability to write clear, concise, and accurate messages
- Demonstrate awareness of social media trends/developments and how those can be implemented to improve community engagement/customer service
- In-depth knowledge of and passion for social media expertise and interest in social media standard methodologies and a willingness to innovate
- Familiarity with Google Drive, especially Google Spreadsheet and Google Docs Ability to maintain a professional and calm demeanour while juggling multiple, high-priority tasks concurrently
- Flexible hours and ability to work mornings, evenings, and weekends to cover hours of operation as needed
Important dates & deadlines?
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4 Jun'22, 12:00 AM IST Registration Deadline
Additional Information
Salary
Job Type/Timing
Job Type: In Office
Job Timing: Full Time
About Uber Technologies Inc.
Uber is a technology company whose mission is to help power the movement of both people and things. To accomplish this, they use proprietary technology to develop and maintain multisided platforms that offer a variety of services to users, including connecting service providers with potential customers.
Uber matches consumers looking for rides with providers of ride services who operate their own independent businesses, as well as with other forms of transportation, including public transit, bikes and scooters. They also connect consumers with restaurants, grocers and other merchants for the purchase of meals, groceries and other items, while matching them with independent delivery service providers. Uber additionally connects shippers with carriers in the freight industry and their technology is available in over 70 countries and cities around the world.
The idea for Uber was born on a snowy night in Paris in 2008, and ever since then, their DNA of reimagination and reinvention carries on. Uber has grown into a global platform moving people and things in ever expanding ways. They've gone from rides on 4 wheels to rides on 2 wheels to 18-wheel freight deliveries. From takeout meals to daily essentials to prescription drugs to just about anything one needs at any time. From drivers with background checks to real-time verification, safety is a top priority every single day. At Uber, the pursuit of reimagination is never finished, never stops, and is always just beginning.
Organisation Structure:
Product Portfolio:
- Ride- Uber provides rides on-demand, which are an easy way to get around at any time on any day and also gives an option of pocket-friendly trips. Uber has the following options as rides- UberX, UberPool, Auto, XL, Select, Black, WAV, Bikes, Lux, Black SUV, Flash, Scooters, Air.
- Drive- Uber allows one to become a part of their family, just by fulfilling a few requirements. One can make the most of their time on the road with requests from the largest network of active riders.
- Eat- Uber Eats is an online food ordering and delivery platform that allows one to choose from hundreds of restaurants. Users can read the menu, order, & pay for food as per their convenience, from participuating restaurants using an app on the iOS or Android platforms or through a web browser.
- Business- Uber for Business, a new platform that will let companies set up corporate accounts through which their employees can charge their rides directly to their employers rather than having to keep track of receipts. Uber for Business is a centralised billing system helps administrators, team leads and small business owners by providing trip information in place of receipts and helps their employees by connecting with safe and reliable Uber ride they are used to without the hassle of having to file expenses.
- Freight- Uber Freight is an easy-to-use tool that connects trucking companies and their drivers directly with shippers. The platform allows carriers and drivers who can book loads on behalf of their carriers to have more control over their work by allowing them to choose the loads they book and see pricing upfront, and allows carriers to receive a payment within a few days.
- Health- Uber Health is a platform for healthcare organisations which is in compliance with HIPPA. The web-based dashboard allows hospitals and other healthcare professionals to manage, request, and pay for rides for others, at scale. Uber Health is currently available in the United States only. To join Uber Health the organizations can create an Uber Health account in a few easy steps via the online Self-Service portal. Provide a valid email address, company name and payment profile, create a password and agree to terms and conditions and our privacy statement.
- Uber Air- The Uber Air team has started working toward transforming the world through aerial ridesharing at scale. With Uber Air, the future of soaring above congested ground traffic is closer. Uber is developing air transportation that will be on sharing basis, planned for 2023, between suburbs and cities, and finally within cities. It is working with Elevate Network partners to launch fleets of small electric VTOL (vertical takeoff and landing) aircraft in Dallas, and Los Angeles.
News and Facts:
- Uber Freight Completes Acquisition of Transplace (Nov'21)
- Uber Completes Acquisition of Drizly (Oct'21)
- Uber Freight to Acquire Transplace (July'21)
- Uber and Gopuff Partner to Bring Everyday Essentials to Uber Eats (May'21)
- Uber and Walgreens Launch New Nationwide Vaccine Appointment and Ride Scheduling Feature Through the Uber app (April'21)
Corporate Social Responsibility:
Uber is bringing innovation, technology, and talent to the fight against climate change. They partner with NGOs, advocacy groups, and environmental justice organizations to help expedite a clean and just energy transition. They team up with experts, vehicle manufacturers, charging network providers, EV rental fleets, and utility companies to help drivers gain affordable access to green vehicles and charging infrastructure.
In order to contribute to a better world, Uber combines good partnerships with technology by providing and creating:
- Supporting Cities
- Safer Communities
- Diversity and Inclusion
- Opportunity for All
- Giving Back
- Offering more ways to ride green
- Helping drivers go electric
- Partnering to fight climate change
- Making transparency a priority