Commercial Enablement Associate

S&P Global is hiring for the role of Commercial Enablement Associate!

Responsibilities of the Candidate:

• Lead engagement with commercial stakeholders in identifying and executing work items that will accelerate the commercial buying experience
• Develop subject matter expertise of business processes and workflows in close collaboration with our Commercial Teams
• Create new and modify existing system documentation, diagrams, and flow charts to reflect the most current system design and/or state
• Build and deploy Walk-Me Modules using existing process flows
• Own and manage incoming work items, capture requirements from Internal stakeholders, and collaborate with the Product Team to deliver new features
• Partner with Associate Product Owners in testing and delivery of new features with a full understanding of the application stack including upstream, midstream & downstream applications to Salesforce
• Host and Facilitate Salesforce Office Hours
• Translate business needs of commercial systems (Salesforce and connected systems) into requirements for IT Teams
• Creation of agile work items for Salesforce and connected applications (such as but not limited to Marketo, Cvent, etc.)
• Analyze Commercial processes and procedures to find areas for improvement. Work with a LEAN mindset
• Assist in ad hoc process and system projects as required, and provide systems support to commercial teams for production issues, inquiries, and month-end coverage

Requirements:

• Ideal candidates will have an undergraduate degree and CRM certification in a related field and possess strong quantitative, analytical, and interpretive skills
• Basic Understanding of Lean Methodologies and/or Project & Program Management
• Excellent oral and written communication skills are required along with excellent MS Office skills
• This person should have a strong foundation in CRM tools and will be tasked with creating, implementing, and improving best practices ensuring continual enhancement of digital application(s)
• The candidate should possess strong organization, prioritization, problem identification, detail-oriented, and problem-solving skills to manage internal workflows and client communication