Community Manager

Responsibilities of the Candidate:

• Community Engagement: Build and run strategies to grow and engage the community.
• Manage our Slack and social media communities.
• Keep the community active, helpful, and fun.
• Start conversations, respond quickly, and make sure members feel heard and included.
• Content & Events: Create posts, short videos, and interactive content to engage users.
• Host virtual events, webinars, and community calls.
• Share updates and wins from the community across channels.
• Feedback & Collaboration: Monitor community questions, issues, and trends
• Share useful insights with product, support, and marketing teams.
• Gather feedback and ideas from members and pass them to relevant teams.
• Collaborate with internal teams to keep messaging consistent.
• Moderation & Management: Write and enforce clear community guidelines.
• Handle conflicts and resolve issues professionally.
• Identify active members and turn them into product advocates.
• Reporting & Improvement: Track key metrics like member growth, engagement, and sentiment.
• Share weekly/monthly reports with clear action points.
• Stay updated on best practices, tools, and community trends.

Requirements:

• Have 1–3 years of experience managing online communities or social media (SaaS experience is a plus).
• Are a clear communicator with strong writing skills.
• Know how to manage conversations and keep communities active.
• Are good at solving problems and keeping discussions respectful.
• Are organized, proactive, and work well without constant supervision.
• Know how to use Slack, LinkedIn, Twitter, analytics tools, and community platforms.