Control Management Analyst

American Express is hiring for the role of Control Management Analyst!

Responsibilities of the Candidate : 

• Assist in the investigation and conduct root cause analysis to address repeated issue types.
• Perform quality assurance on documentation of specific issue/ORE type, urgency, severity/impact (e.g., impact analysis)
• Perform quality assurance on documentation and maintenance records of specific issues/OREs and remediations to ensure transparency and accountability in the issue management process.
• Identify trends in issues and events associated with a workstream to identify potential systemic risks or control weaknesses within BU processes.
• Review data used in the preparation of detailed reports on issue status, trends, and outcomes.
• Support sharing insights, better practices, themes, etc. across the enterprise.
• Program Support: Provide support for Issue Management Governance activities, and other program duties as needed.

Requirements :

• Bachelor’s degree in finance, Business, Risk Mgmt., or a related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous.
• Project management, communication, and interpersonal skills
• Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards.
• Analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively.
• Hands-on experience in Reporting and Data Analytics, crafting reports from large datasets and designing insightful dashboards.
• Proficiency in Microsoft Excel and PowerPoint, translating data into easy-to-understand charts/illustrations.
• Outstanding attention to detail and storytelling expertise.