Credit & Collections Senior Specialist
Salesforce
Recruitment Process
Details
Salesforce is hiring for the role of Credit & Collection Senior Specialist!
Responsibilities of the Candidate:
- Monitor and manage assigned accounts to ensure timely collection of outstanding balances.
- Contact customers via phone, email, and written communication to follow up on past-due invoices.
- Negotiate payment plans and resolve disputes to minimize bad debt.
- Research and resolve billing discrepancies, chargebacks, and short payments.
- Maintain accurate records of collection activities and update customer accounts accordingly.
- Work closely with the sales and finance teams to address payment issues.
Requirements:
- Bachelor’s/Master's degree in Accounting, Finance, Business Administration, or a related field (preferred).
- Upto 24 months of experience in collections, accounts receivable, cash application, or a related role.
- Strong communication and negotiation skills.
- Proficiency in accounting software (Oracle, Workday, or similar) and Microsoft Excel.
- Detail-oriented with strong organizational and problem-solving abilities.
- Ability to work independently and as part of a team.
- Customer-focused mindset with a professional and courteous attitude.
Important dates & deadlines?
-
11 Sep'25, 12:00 AM IST Registration Deadline
Additional Information
Job Location(s)
Hyderabad
Experience
Max Experience: 1 Year
Salary
Salary: Not Disclosed
Work Detail
Working Days: 5 Days
Job Type/Timing
Job Type: In Office
Job Timing: Full Time
About Salesforce
Salesforce, Inc. is an American cloud-based software company headquartered in San Francisco, California. It provides customer relationship management (CRM) software and applications focused on sales, customer service, marketing automation, e-commerce, analytics, and application development.
In August 2022, Salesforce reported second-quarter earnings of $7.72 billion. Upon the German software firm SAP reporting its earnings for the same quarter totaling €7.52 Billion, Acceleration Economy reported that Salesforce had surpassed SAP to become the world's largest enterprise software vendor. This mirrored Benioff's remarks in Salesforce's earnings call, where he stated he looked at "this quarter very much as kind of a milestone".
Salesforce announced a partnership with Meta Platforms in September 2022. The deal called for Meta's consumer application WhatsApp to integrate Salesforce's Customer 360 platform to allow consumers to communicate with companies directly.
In November 2022, Salesforce announced its co-CEO and vice chair, Bret Taylor, would be stepping down from his roles at the end of January 2023, with Benioff continuing to run the company and serve as board chair. Within the week, former Tableau CEO Mark Nelson and former Slack CEO Stewart Butterfield also announced their departures. When asked about the departures, Benioff stated, "people come and people go"; Salesforce's stock dropped to a 52-week low after Nelson's resignation.
In March 2024, Salesforce launched Einstein Copilot: Health Actions, a conversation assistant based on its earlier artificial intelligence platform Einstein. It will help with making appointments, referrals, and gathering patient information.