Customer Delight Executive
SUGAR Cosmetics
Recruitment Process
Details
SUGAR Cosmetics is hiring for the position of Customer Delight Executive!
Responsibilities of the Candidate:
- Respond and interact with customer queries over email, Facebook, Instagram, one on one chats, and phone calls
- Coordinate back-office operations related to returns, payments, and other order-related issues resolving customer grievances or special requests to designated departments for further investigation for product or service-related issues
- Follow up to ensure that appropriate actions were taken on customers’ requests after escalation for the same has been raised
- Maintain records of customer interactions, transactions, details of inquiries, grievances, and comments, as well as actions taken for prompt resolution
- Ensure timely issue resolution by taking required steps thereby avoiding any escalations
- Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, and selecting and explaining the best solution to solve the problem at hand
Requirements:
- Strong interpersonal skills and command over the English (written & spoken)
- Ability to multi-task amongst other processes
- Demonstrates ownership and accountability while addressing queries, concerns, or problem
- Experience working independently and scoping/executing high-quality deliverables are a must
- Working knowledge of Microsoft Office
- Customer focus demeanour with a high level of enthusiasm and a positive attitude is a must
- Graduate/post-graduate degree holder
- Experience: 0.6 months - 3 year
Compensation: 3 LPA to 3.5 LPA
Please Note: The candidates should be ready to work from 9:00 AM to 7:00 PM and 12:00 PM to 10:00 PM shifts, along with a rotational week off.
Important dates & deadlines?
-
30 Sep'22, 04:04 PM IST Registration Deadline
Additional Information
Job Location(s)
Mumbai
Experience
Min Experience: 1 Year
Max Experience: 3 Year
Salary
Work Detail
Schedule: Rotational Shift,
Job Type/Timing
Job Type: In Office
Job Timing: Full Time