Customer Service Agent
DAZN
Recruitment Process
Details
DAZN is hiring for the role of Customer Service Agent!
Responsibilities of the Candidate:
- Build your customer service skills by being a first point of contact for DAZN customers
- Complete our customer service training programme
- Gain broader business experience by working with multiple global teams
- Work on DAZN’s customer retention strategy
- Provide valuable feedback to improve the customer experience
- Build data and performance skills by ensuring KPI and SLA adherence
- Be part of an inclusive and dynamic customer service team
- Own customer issues
Requirements:
- Business level English (C1)
- Previous work experience in a customer service environment
- Good understanding of customer service metrics such as Average Handling Time, Average Response Time, First Time Right, etc
- Strong focus on quality and ambition to deliver world class customer service experience for sports fans
- Ability to troubleshoot customer queries such as streaming, payment and technical issues
- Teamwork and willingness to adapt to DAZN processes
- Excellent oral and written communication skills
Important dates & deadlines?
-
25 Jun'25, 12:00 AM IST Registration Deadline
Additional Information
Job Location(s)
Hyderabad
Experience
Max Experience: 2 Year
Salary
Salary: Not Disclosed
Work Detail
Working Days: 5 Days
Job Type/Timing
Job Type: In Office
Job Timing: Full Time