Customer Service Engineer

GE Healthcare is hiring for the role of Customer Service Engineer!

Responsibilities of the Candidate:

• Technical: Maintaining all models specific to Multi-Modality Imaging Equipment in the assigned area. Total system level troubleshooting on complex multi-symptom problems
• Customer satisfaction: Daily interface with doctors and technicians on equipment status issues. Acts to ensure satisfaction to primary customers
• Business growth: Assists in the growth and direction of business in his/her geographic area
• Productivity: Responsible for Warranty and PMS contract cost control
• Administration: Responsibly completes all administration tasks on time. Ensures timely completion of FMIs and PMS inspections documentation for assigned accounts
• Installation: Plays a leading role in complex and multifunctional rooms
• Shares best practices. Maintain effective quality systems and programs compliant with ISO 9001 standard, according to the GEHC Service Quality Policy Statement
• Assists in account sales visits; helps train others where necessary; identify sales opportunities and communicate to account team
  
  

Requirements:

• Bachelor’s degree in electrical & electronics Engineering, Biomedical Engineering, Instrumentation Engineering, or related field and 2+ years of experience in servicing medical equipment's (Preferably CT/Cath Lab/MR/PET-CT/X-ray/Cyclotron/ Ultrasound, etc)
• Experience interfacing with both internal team members and external customers as part of a solution-based service process
• Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment
• Ability to be available after-hours and/or work a rotating on-call schedule, including weekends
• Sought by others for guidance and advice. Proficiency in English.
• Ability to work independently with minimum direction
• High work standards and quality
• Initiative and motivation. Plans and organizes work effectively
• Excellent communications, listening and interpersonal skills
• Strong Customer skills; deals tactfully and effectively with differences of opinion, influences rather than directs
• Strong oral and written communication skills. Ability to document, plan, market, and execute programs
• Candidate has to be flexible to work in any location that's assigned to him depending on business requirements