Customer Service Officer - Distribution National

With its headquarters at Marina Bay Financial Centre Tower 3 Marina Bay, Singapore, DBS Bank is a multinational banking and financial services corporation with a presence in 18 markets of Asia. Previously known as the Development Bank of Singapore, DBS Bank was established by the Government of Singapore in July 1968 with the aim to take over the industrial financing activities from the Economic Development Board and provide loans and financial aid to the manufacturing and processing industries helping establish and upgrade existing industries in Singapore. Currently led by Peter Seah Lim Huat as its Chairman and Piyush Gupta as its Chief Executive Officer, DBS has operations in markets such as Mainland China, Singapore, Hong Kong SAR, Taiwan, India, and Indonesia.

Effective 1^st March 2019, DBS Bank India Limited is a wholly owned subsidiary of DBS, thereby implying that the Indian branches of DBS Bank will, after the transition, operate as a regionally incorporated fully-owned subsidiary, as DBS Bank India Limited.

Organization Structure

Category-wise Services:

• Personal Banking:
  • Accounts: Auto-Saver (sweep in and sweep out facility), Fixed Deposits, Recurring Deposits, Flexi Fixed Deposits, Basic Savings Bank Deposit Account, DBS Global Indian Account, Foreign Currency Non-Resident Fixed Deposit.
  • Bank with Ease: iBanking, DBS mBanking, ATMs
  • Pay with Ease: Online Shopping, DBS International Platinum Debit Card, Funds Transfer, Bill Payments, Remittance
  • Bonds: Investment Grade Bonds
  • Funds: Fixed Income Funds, Balanced Funds, Equity Funds, Money Market Funds, Capital Protection Oriented Funds.
  • Equities: Direct Equities
  • Loans: Home Loan, Refinance Loans, Loan Against Property, Flexi Loans
  • Life Insurance: Pure Protection, Unit Linked Insurance Plans, Traditional Plans.
• Wealth Management:
  • Debt Funds
  • Equity Funds
  • Alternative Funds
  • Hybrid Funds
  • Money Market Funds
  • Structured Products
• SME Banking:
  • Business Accounts
  • Corporate Multi-Currency Account
  • Banker’s Guarantee/Standby Letter of Credit
  • Letter of Credit Insurance
  • Accounts Receivable Purchase
  • Industry Tailored Solutions
• Corporate Banking:
  • Accounts and Cash: Corporate Multi-Currency Account, Business Account, Fixed Deposit Account, Zero-Balance Account, Trade Plus Account.
  • Payments: Electronic Payments, Telegraphic Transfer, DBS PriorityPay, Cheque Express.
  • Collections: ENCORE – Enriched Consolidated Receivables, NACH Debit Collections, Mobile Collection (IMPS).
  • Electronic banking: Online Banking - IDEAL™ 3.0, IDEAL™ eReports, online banking solutions, Mobile Banking – DBS IDEAL™ Mobile App, IDEAL™ Connect.

Subsidiaries:

• POSB Bank
• DBS Bank (Hong Kong) Limited
• NETS
• PT Bank DBS Indonesia
• DBS Bank (China) Limited
• DBS Bank (Taiwan) Ltd
• DBS Nominees Pte. Ltd.
• DBS Bank India Limited
• DBS Trustee Limited
• DBSN Services Pte. Ltd.
• DBS Asia Capital Limited
• DBS Bank Ltd., London Branch
• DBS Diamond Holdings Ltd.
• Primefield Company Pte Ltd.
• DBS Vickers Securities Holdings Pte. Ltd.
• Dbs Securities (Japan) Company Limited
• Salte Pte Ltd
• DBS Bank Ltd. Labuan Branch
• PT DBS Securities Indonesia
• DBS Asia Hub 2 Private Limited
• DBS Insurance Agency (Taiwan) Limited
• Vickers Ballas Investment Management Ltd
• DBS Group Holdings (Hong Kong) Ltd.
• Dbs Bank Ltd., Australia Branch
• DBS Bank Ltd., Research Division
• Heedum Pte. Limited

Mergers & Acquisitions

• ANZ: DBS announced on 12^th February 2018 its acquisition of ANZ’s retail banking and wealth management businesses in five markets in Singapore, Taiwan, Mainland China, Hong Kong, and Indonesia. This acquisition brought DBS a notable number of customers especially in other key markets like Indonesia and Taiwan.
• Vickers Ballas and Co. Pte Ltd.: DBS acquired 59.5% stake in Vickers Ballas, one of Singapore's biggest brokerages, for S$443.9 million (about US$255 million) with the aim to merge it with DBS Securities.
• Primefield Company: on 9^th June 2006, DBS announced the acquisition of all the ordinary shares of Primefield Company Pte Ltd (Primefield) in a deal made with LKN-Primefield Limited (LKNP) for a consideration of $1 per share.
• POSB: established on 1 January 1877 in the General Post Office Building, in Raffles Place by the British Colonial Government in Singapore, the POSB Bank, formerly known as  Post Office Savings Bank, was acquired by DBS on 16 November 1998 for S$1.6 billion.

Corporate Social Responsibility

The CSR arm of the DBS Bank, DBS Foundation carries out the CSR initiatives for the company with a vision to shape a better future for Asia and build a more inclusive Asia by excelling in social entrepreneurship and promoting the advancement of industries for good. The Foundation works towards launching initiatives such as the Social Venture Challenge Asia, bootcamps, workshops and learning forums to build awareness and advocacy for social enterprises, Nurturing promising social enterprises through grant funding, capacity building and mentorship, and Growing high potential SEs through customised support, advisory and integrating them into the bank’s culture and operations. Click the link below to know more.
https://youtu.be/kBhwDjoWEcg

News and Facts

• 30 November 2017- collaborating with IBM, DBS Bank is working to scale an enterprise-wide Centre of Excellence (COE) in Robotic Process Automation (RPA) thereby accelerating digitalization transformation with robotics programme.
• 21 November 2017- DBS collaborates with cloud leader Amazon Web Services to deepen cloud engineering talent pool
• 13 November 2017- First bank in Singapore to launch new cloud-based data centre
• 10 November 2017-DBS reimagines banking with lifestyle space for "tech" generation
• 02 November 2017- Reimagining banking, DBS launches world’s largest banking API developer platform
• 01 November 2017- DBS launches enhanced DBS Multiplier Account