Customer Service Representative
Akshaya Motors Mercedes-Benz
Recruitment Process
Details
Akshaya Motors Mercedes-Benz is seeking a dedicated Customer Service Representative to join our team in an in-office setting.
About the role: This role is crucial for providing exceptional customer support, ensuring customer satisfaction, and maintaining the high standards of service associated with the Mercedes-Benz brand. This position falls under the Voice / Blended and Non-Voice categories, offering diverse opportunities to engage with our valued customers.
Key Responsibilities:
- Handle customer inquiries and provide solutions via phone, email, and other communication channels.
- Assist customers with service appointments, vehicle inquiries, and product information.
- Manage and resolve customer complaints effectively and professionally.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with internal teams to ensure customer needs are met.
- Provide exceptional customer service and build strong customer relationships.
Skills and Qualifications:
- Core Skills:
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to handle customer inquiries with empathy and professionalism.
- Proficiency in using customer relationship management (CRM) systems.
- Soft Skills:
- Exceptional interpersonal skills and a customer-focused mindset.
- Ability to work independently and as part of a team.
- Strong organizational and time-management skills.
- Experience and Expectations: Open to candidates from all educational backgrounds with a minimum of 2-3 years of experience.
Important dates & deadlines?
-
15 May'25, 04:40 PM IST Registration Deadline
Contact the organisers
Send queries to organizersAdditional Information
Job Location(s)
Bangalore Urban
Experience
Min Experience: 2 Year
Max Experience: 3 Year
Salary
Salary: Not Disclosed
Work Detail
Working Days: 5 Days
Job Type/Timing
Job Type: In Office
Job Timing: Full Time
Perks
Medical Insurance