Concentrix is hiring for the role of Customer Service Representative!
Job Overview:
The job of a voice process entails providing information and offering services to customers. The duties of a voice process employee may include:
- Answering customer inquiries over the phone
- Handling customer complaints and resolving issues and conflicts
- Providing customer support and guidance
- Promoting the company’s products and services
- Engaging customers in positive conversations
- Upselling other products to customers
Responsibilities:
- Handle incoming calls or chats to address customer queries
- Identify customer needs and determine solutions
- Offer accurate information about products and services
- Respond to customer complaints and develop solutions
- Record details of customer interactions, transactions, inquiries, and other information
- Update customer information including contact information and purchasing preferences
Requirements & Skills:
- Excellent communication and active listening skills
- Demonstrated knowledge of customer service principles and practices
- Proficiency in relevant computer applications such as a CRM system
- Fluency in English (written and spoken)
- Ability to remain calm and level-headed in stressful situation