Customer Service Representative

DBS Mintek Pvt. Ltd. is hiring for the role of Customer Service Representative!

Responsibilities of the Candidate:

• Provide exceptional customer service via phone, email, and chat.
• Resolve customer inquiries and complaints promptly and efficiently.
• Process customer orders and transactions accurately.
• Maintain accurate customer records and databases.
• Identify and escalate customer issues to the appropriate team.
• Contribute to a positive and professional work environment.
• Adhere to company policies and procedures.

Requirements:

• High school diploma or equivalent.
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical abilities.
• Proficiency in Microsoft Office Suite.
• Ability to work independently and as part of a team.
• Experience in a customer service role is preferred.

Benefits:

• Competitive salary and benefits package.
• Opportunities for growth and development.
• Positive and supportive work environment.
• Work-life balance.

Additional Information:

• We are committed to creating a diverse and inclusive workplace.
• We value our employees and offer a variety of benefits to support their well-being.

Note:

• This job description is an example and may not be exhaustive.
• The specific responsibilities, requirements, and benefits may vary depending on the specific position.