Customer Service Representative
MyOperator
Recruitment Process
Details
Role Overview: Customer Service Representative for Heyo, the candidate should be customer-focused and have at least a year of experience in a chat support process. They will handle real-time customer interactions over chat and calls, they will need to guide users through queries, troubleshoot issues, and ensure a smooth experience with Heyo’s platform.
Responsibilities:
- Respond to customer queries via chat and phone calls in a timely manner
- Troubleshoot basic technical issues related to calling, WhatsApp setup, and app features
- Guide users through onboarding steps
- Document common issues and grab insights to contribute to internal knowledge bases
- Escalate complex issues to the product or tech team
- Collect and relay customer feedback
- Maintain high customer satisfaction
Requirements:
- At least one year of experience (preferably 2) in a customer support role (SaaS or tech product experience is vital)
- Strong communication skills in English and Hindi.
- Ability to explain technical concepts clearly to non-technical users
- Familiarity with WhatsApp Business API(very important), cloud telephony, or CRM systems is an advantage
- Experience using tools like Freshdesk, Google Suit and Excel.
- Understanding of customer support terminologies (CSAT, FRT, TAT, etc.)
- Exposure to working in a startup or fast-paced SaaS environment
Important dates & deadlines?
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22 Apr'25, 12:00 AM IST Registration Deadline
Contact the organisers
Send queries to organizersAdditional Information
Job Location(s)
Noida
Experience
Max Experience: 1 Year
Salary
Work Detail
Working Days: 5 Days
Job Type/Timing
Job Type: In Office
Job Timing: Full Time
Perks
Medical Insurance
About MyOperator
MyOperator is a cloud-based call management system that provides solutions such as IVR, virtual number, toll-free number, cloud EPABX, automatic call distribution, call tracking & recording, reports etc. for business.