Customer Service Representative
Whiteforce Outsourcing
Recruitment Process
Details
- Customer Interaction: Responding to inquiries and concerns from customers via various channels (phone, email, chat).
- Problem Solving: Effectively resolving customer issues and complaints, ensuring a positive resolution.
- Product and Service Knowledge: Providing accurate and up-to-date information about products and services.
- Record Keeping: Maintaining accurate records of customer interactions and transactions.
- Escalation: Escalating complex issues to appropriate departments or supervisors.
- Collaboration: Working with other teams to resolve customer issues and improve overall customer experience.
- Performance Targets: Meeting or exceeding performance targets related to call volume, resolution time, and customer satisfaction.
- Continuous Improvement: Staying informed about new products, services, and technologies, and participating in training programs to enhance customer service skills.
Important dates & deadlines?
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26 May'25, 12:00 AM IST Registration Deadline
Contact the organisers
Send queries to organizersAdditional Information
Job Location(s)
Pune
Experience
Max Experience: 10 Year
Salary
Work Detail
Working Days: 5 Days
Job Type/Timing
Job Type: In Office
Job Timing: Full Time
Perks
Medical Insurance
Transport