Customer Success Associate
SUGAR Cosmetics
Recruitment Process
Details
SUGAR Cosmetics is hiring for the role of Customer Success Associate!
Responsibilities of the Candidates:
- Act as a point of contact for customers across email, chat, and calls.
- Ensure exceptional customer service standards are met consistently.
- Demonstrate ownership of queries by resolving them end-to-end with accuracy and empathy.
- Coordinate with internal departments (Logistics, Tech, Marketing, and Warehousing) for query resolution.
- Maintain a customer-first attitude in a fast-paced, digital-first environment.
- Willingness to work in rotational shifts, including weekends.
Requirements:
- Timely response and resolution of customer queries within defined SLAs.
- Clear and professional communication across all support platforms.
- Identification and escalation of critical or recurring issues to relevant departments.
- Support in refining SOPs and documenting best practices.
- Contribute to improved CSAT scores by delivering consistent and delightful customer interactions.
- Provide regular updates to the team on support trends and feedback.
- Help maintain SLAs (response and resolution times) across all platforms.
- Take ownership of customer issues and follow problems through to resolution.
- Excellent problem-solving skills and the ability to handle pressure situations with empathy.
Important dates & deadlines?
-
28 May'25, 12:00 AM IST Registration Deadline
Contact the organisers
Send queries to organizersAdditional Information
Job Location(s)
Mumbai
Experience
Min Experience: 2 Year
Max Experience: 4 Year
Salary
Salary: Not Disclosed
Variable: Not Disclosed
Work Detail
Working Days: 5 Days
Job Type/Timing
Job Type: In Office
Job Timing: Full Time
Perks
Medical Insurance