Customer Success Executive

About emoticup:

• We are an Indigenous Bev-Tech product development company that aims at simplifying the F&B processes through fully automatic Machines that are designed and developed in our state-of-the-art R&D Center.
• Having a decade of successful presence in the F&B sector, emoticup is focussed on making people happier and healthier at workplace. We cater for people of all ages who love Coffee & Chai, and design & develop the right Coffee/Chai machines that’s right for you. Whether you’re looking to brew your own coffee at office or simply be choosier about the best Chai at a press of a button, our team at emoticup can help.
• We at emoticup – Think, Research, Design, Innovate, Create & Excel in the most advanced & technology enabled environment. We develop not only the smart-machines, but also manufacture the ingredients & distributing it across PAN India.

Responsibilities:

• Maintain the good relationship with existing & new customers by understanding their needs and concerns.
• Understanding each customer’s service agreement to ensure all SLA terms are met & prevent any potential breaches.
• Ensure every customer knows about our product thoroughly and trained for better operating & quality maintenance.
• Suggesting the upcoming/new products to existing customers for the product & service up gradation.
• Visiting the customer place regularly for the inspection on overall quality of product & services
• Maintaining the service & quality reports of each customers for analysing of gaps & improvements.
• Resolving the each customer complaints politely & ensure to provide the resolution with better customer satisfaction.
• Coordination with the cross-functional teams within the organization, and the individual must work closely with them to ensure that the tasks are completed within the defined timelines.
• Guide/Train the team members on operational activities like product demos/ Installations.
• Ensure adherence to safety & operational protocols.
• Stay up-to-date with any relevant changes in subject matters and ensure that the knowledge is applied in the day-to-day operations of the role.

 Candidate requirements:

• Bachelor's degree.
• 0-3yrs in operational roles or similar roles
• Proficiency MS –Excel, Powerpoint, Ms Word.
• Should be flexible for traveling.
• Proficiency in English, Hindi & Kannada.
• Self-starter who can work with little supervision.
• Goal-oriented with the ability to track and achieve KPIs
• Interest in the Food & Beverages industry.