Customer Success Manager

About Us:

• Birdvision Consulting Pvt. Ltd. Is a Leading Provider of Loyalty and Engagement Solutions, Enabling Enterprises to Digitize and Automate Their Marketing, Sales, and Distribution Processes
• Our WhatsApp-First Platform Drives Higher Adoption and Impact, Especially Among Trade Partners Like Retailers, Contractors, and Influencers

Role Overview:

• We Are Hiring a Customer Success Manager (CSM) to Manage Relationships With Our Enterprise Clients and Ensure Successful Implementation and Performance of Their Loyalty Programs
• This Role Involves Collaboration Across Product, Operations, and Client Teams to Deliver Measurable Outcomes

Key Responsibilities:

• Serve as the Primary Point of Contact for Assigned Clients Post-Implementation
• Drive Adoption and Engagement of Loyalty Programs Across Client Accounts
• Translate Client Objectives Into Deliverables and Ensure Timely Execution
• Prepare Program Reports and Business Reviews Using Excel Dashboards and PowerPoint
• Address Client Queries and Ensure Quick Issue Resolution
• Conduct Feature Walkthroughs and Coordinate Training Sessions
• Track Account Health Metrics to Identify Upselling or Improvement Opportunities
• Maintain Detailed Documentation of Client Interactions and Outcomes

Required Skills & Competencies:

• Strong Command of Microsoft Excel (Pivot Tables, VLOOKUP, Filters, Formulas)
• Proficiency in Microsoft PowerPoint for Creating Presentations and Reports
• Excellent Communication and Writing Skills in English
• Analytical Thinking and Attention to Detail
• Ability to Manage Multiple Client Accounts and Deliver Under Tight Timelines
• Prior Exposure to Loyalty Programs, CRM Tools, or SaaS Platforms Is an Advantage

Eligibility Criteria:

• Education: MBA (Marketing, Operations, or Equivalent Specialization)
• Experience: 1–2 Years in Client Servicing, Account Management, or Customer Success
• Location: Pune (Candidates Must Be Based in or Willing to Relocate to Pune)

What We Offer:

• A High-Impact Role With Ownership and Visibility
• Opportunity to Work With Leading Indian Brands and Enterprise Clients
• Learning Environment With Exposure to Product, Marketing, and Technology Teams
• Performance-Linked Bonuses and Growth Roadmap