Customer Support Associate
Unisys
Recruitment Process
Details
Unisys is hiring for the post of Customer Support Associate - Fresher!
Responsibilities of the Candidate:
- Respond to and resolve customer requests, in relation to software, hardware and network operations difficulties by providing fast, efficient and friendly customer service
- Consistently achieve First Contact Resolution performance metric
- Accurately document calls and cases
- Be aware of customer’s time restraints and work within those time limits
- Keep customer aware of resolution steps – if ticket needs to be dispatched
- Follow up Service Centre cases and requests to completion
- Provide clients with problem reference numbers and request numbers
- Enter all troubleshooting/resolution steps into the ticket – this information will be used for the 321 team to drive tickets to a lower level
- All tickets are to be touched on a “first in first out basis”, calling the customer on a daily basis
- Escalate tickets as needed if on-site support is required
Requirements:
- High School diploma (Associate's Degree or professional certification(s) preferred)
- Education, training and/or relevant experience equivalent to the completion of a relevant certificate course and/or relevant experience in Information Technology service delivery Relevant IT qualifications to a tertiary level
- Fresher
Important dates & deadlines?
-
21 Jul'23, 12:00 AM IST Registration Deadline
Additional Information
Job Location(s)
Bangalore
Salary
Salary: Not Disclosed
Work Detail
Working Days: 5 Days
Job Type/Timing
Job Type: In Office
Job Timing: Full Time
About Unisys
Unisys is a global technology solutions company dedicated to helping people and organizations reach the next breakthrough. And the one after that.
Every day, we push the boundaries of what’s possible. We go beyond better to unleash real change. We work with organizations around the world to encourage performance and enhance profitability.
Across regions, industries and contexts, we apply specialized expertise and advanced technologies to strengthen and transform teams and processes. We change how people experience technology and help organizations act upon new opportunities through digital workplace, cloud, applications, enterprise computing and business process solutions.
Because progress is never finished.