Customer Support Specialist
Airbnb
Recruitment Process
Details
Airbnb is hiring for the role of Customer Support Specialist!
Responsibilities of the Candidate:
- Provide courteous and efficient service to the worldwide Airbnb community
- Be a first point of contact to handle and resolve customer complaints
- Respond professionally to inbound and outbound phone calls, emails, messages, including any urgent situations
- Identify and escalate issues appropriately
- Compose thoughtful and accurate messages or customize prepared responses to customer emails
- Utilize available resources to research and troubleshoot problems effectively
- Investigate from the existing knowledge resources to provide resolution
- Mediate situations between users with empathy and fairness
- Monitor and control numerous concurrent tasks in tandem
- Be ambassadors embodying knowledge, empathy, and accountability
- Proactively strive to meet targets and goals independently
Requirements:
- Graduate with minimum 2 years of international voice process experience in a contact center/BPO
- Knowledge of and experience with measuring and improving customer satisfaction and loyalty across broad functional areas and diverse geographies
- Ability to manage sensitive customer information
- Knowledge of functional key performance metrics related to customer experience
- Internet: Minimum 10 Mbps high-speed internet on the laptop for seamless work and virtual meetings.
- Workspace: Quiet, private area free from interruptions; no shared/public spaces allowed.
- Furniture & equipment:
- Ergonomic chair, desk, and proper lighting for comfortable, focused work. Cameras must be on during meetings unless otherwise stated.
- Only using Airbnb issued hardware and software including noise canceling headsets, laptop etc.
Important dates & deadlines?
-
13 Jun'25, 12:00 AM IST Registration Deadline
Additional Information
Job Location(s)
Gurgaon
Experience
Min Experience: 2 Year
Max Experience: 3 Year
Salary
Salary: Not Disclosed
Work Detail
Working Days: 5 Days
Job Type/Timing
Job Type: Hybrid
Job Timing: Full Time
About Airbnb
Airbnb (ABNB) is an online marketplace that connects people who want to rent out their homes with people who are looking for accommodations in specific locales.
The company has come a long way since 2007, when its co-founders first came up with the idea to invite paying guests to sleep on an air mattress in their living room. According to Airbnb's latest data, it has in excess of six million listings, covering more than 100,000 cities and towns and 220-plus countries worldwide.1
In this article, we break down how Airbnb works, how it makes money, and the pros and cons of using its online marketplace.
KEY TAKEAWAYS
- Airbnb is an online marketplace that connects people who want to rent out their property with people who are looking for accommodations in specific locales.
- Airbnb offers people an easy, relatively stress-free way to earn some income from their property.
- Guests often find that Airbnb rentals are cheaper, have more character, and are homier than hotels.
- Airbnb makes the bulk of its revenue by charging a service fee for each booking.
- Cons of using Airbnb include not getting what you expected, and, for hosts, renting your place to someone you haven’t had the chance to meet first.
How Airbnb Works
Airbnb has revolutionized the hospitality industry. Prior to 2008, travelers would have booked a hotel or hostel for their trip to another town. Nowadays, many of these same people are opting for Airbnb.
The idea behind Airbnb is simple: Find a way for local people to make some extra money renting out their spare home or room to people visiting the area. Hosts using this platform get to advertise their rentals to millions of people worldwide, with the reassurance that a big company will handle payments and offer support when needed. And for guests, Airbnb can offer a homey place to stay that has more character, perhaps even with a kitchen to avoid dining out, often at a lower price than what hotels charge.