Data Scientist Associate - Customer Success

ZS is a professional services firm that works side by side with companies to help develop and deliver products that drive customer value and company results. More than 6,000 ZS professionals in more than 20 offices worldwide draw on deep industry expertise, leading-edge analytics, technology and strategy to deliver impact where it matters for clients across multiple industries.

ZS work spans the product life cycle from discovery to delivery, and we connect all of the dots in between. As a result, our expertise is both broad and deep. We provide a vast range of services like portfolio strategy, customer insight, go-to-market-strategy, and sales compensation, to name just a few. And we leverage our 35 years of experience working with a wide range of clients on their toughest business challenges to help you build practical, tactical solutions that work in the real world.

Service Portfolio:

1. Consulting- 

   ZS’s consulting services have helped hundreds of companies worldwide solve their most critical challenges. How? They bring science to bear on clients’ most difficult business problems, helping you make data-driven decisions and achieve insights-fueled success.

   We have expertise with everything that it takes to get a product or service to market, from discovery to development through to delivery. We help clients with everything from research and development to portfolio strategy, customer insights, go-to-market-strategy, and sales compensation.

   Our recommendations are always practical. That’s because we’ve gained deep expertise over the last three decades of helping companies improve their results. We understand how changing one aspect of the organization will impact other pieces, so we give you solutions that work in the real world.

   We’ll work side by side with you, embracing your problems as our own. ZSers are passionately committed to helping companies and their customers thrive.

2. Outsourcing-

   ZS understands how all functions operate and how to improve them and reduce costs. It’s been our focus for nearly three decades.

   We break down processes to identify opportunities and challenges, using data, facts and rigorous analysis to drive our recommendations. Our experts uniquely understand the interconnections of each client. As a result, we develop solutions that improve their overall system, not just one piece of it, and not one piece at the expense of another.

   We also know that a new process design which may make sense on paper might be impossible to implement in reality. As such, we design new processes that reflect our clients’ operational realities yet deliver substantial improvements in effectiveness and efficiency.

   Our outsourcing offerings complete the picture of how we improve our clients’ operations. We run many companies’ sales compensation programs, information management and reporting systems, territory and account planning, and other operations. In return, they benefit from lower costs of operation, greatly reduced error rates, and the ability to shift their limited resources and energy to the critical parts of their business that they are best equipped to manage.

3. Software- 
   1. Client Success- Clients using ZS Softwares are Abbvie, Infinity, Abbott, Pfizer, Achaogen, Alcon, Akamai, Bard, Biogen, Foundation, GE Healthcare, Horizon, GSK, Medline, etc
   2. Orchestration Engine- ZS’s Orchestration Engine™ provides sales reps relevant and timely insights that help them develop an effective approach to customer orchestration. Orchestration Engine™ uses advanced data science to analyze key organizational data assets - including sales performance, customer affinity, multi-channel engagement, and market access- that uncover changes in customer behavior.
   3. Sales Planning- Design smarter, more profitable sales territories and keep them optimized in an ever-changing market. Perfect sales plans from the field and help reps execute their plans with precision.
   4. Sales Compensation- Automate your sales compensation calculations. Establish fair and motivating sales goals, refine them at a local level and define MBOs across all levels of sales systematically.
   5. Business Intelligence & Integration- Deploy ARTiS™ so sales and marketing can make insight-driven decisions with an out-of-the-box business intelligence solution. Rely on our experienced team to integrate Javelin™ with your existing systems.
   6. Technical Support- Basic issues, including password reset and general troubleshooting are addressed immediately by our technical support team. Other requests are escalated to our senior support team for further investigation.
4. Technology- 
   1. Solutions- Implement successful, well-adopted, business-focused solutions that leverage our intimate knowledge of how commercial teams work and think. Solutions such as:
      • Agile Commercial Planning
      • Business Analytics
      • Cloud Business Intelligence (BI)
      • CRM Solutions
      • Dashboard and Report Implementation
      • Data Management
      • Mobility
   2. Services- Design solutions with people's needs front and center. Through decades of expertise, they know how to motivate your teams to embrace new technology. Services such as:
      • Business Analytics
      • Commercial Technology Strategy
      • Dashboard and Report Implementation
      • Data Management
      • Data Scientist Services
   3. Products and Platforms- Deploy out-of-the-box, industry-focused solutions to address business challenges quickly and cost-effectively by leveraging our deep industry, process, and technology expertise. Products and Platforms such as:
      • End-to-end Analytics
      • Cloud Business Intelligence (BI)
      • Sales Compensation

Solutions:

1. Business Technology
2. Commercial Strategy and Transformation
3. Consumer and Patient Marketing
4. Customer-Centric Marketing
5. Customer Insights
6. Growth Marketing
7. Healthcare Ecosystem Solutions
8. People and Performance
9. Pipeline and Launch Strategy
10. R&D Excellence
11. Resource Planning and Deployment
12. Sales Compensation
13. Value and Access

Industries:

ZS offers deep industry knowledge which is combined with leading-edge analytics, technology, and strategy expertise. They have worked with clients in more than 70 countries around the world. Learn more about some of the key industries they serve.

1. Pharmaceuticals and Biotech
2. Medical Products and Services
3. Health Plans and Providers
4. Travel and Transportation
5. High-Tech and Telecommunications
6. Financial Services
7. Private Equity
8. Energy
9. Media
10. Consumer Packaged Goods
11. Industrial Products and Services
12. Business Services

Awards and Recognitions:

• Recognized as one of the 2018 100 Best Companies for Women in India by the Working Mother and AVTAR Best Companies for Women in India study.
• ZS’s Capability and Expertise Center in India received the prestigious “Great Place to Work” certification for 2017 and 2018 and 2019.
• One of Pharma Tech Outlook’s top 10 analytics solution providers in 2016
• Named an Aflac 2016 Partner of the Year in the service category for its long-standing support of the
• Fortune 500 insurer’s sales and marketing operations
• Ranked second on the Fairygodboss “Best Company for Women” list and sixth on its “Best CEO for Gender Diversity” list for 2018