Dispute Specialist
Koch Global Services
Recruitment Process
Details
Koch Global Services is hiring for the role of Dispute Specialist!
Responsibilities of the Candidate:
- Review and analyze customer complaints, payment discrepancies, and billing disputes
- Coordinate with internal teams (e.g., Sales, Customer Service, and Billing) to gather necessary information for dispute resolution
- Develop and implement effective solutions to resolve disputes efficiently
- Ensure timely communication with customers regarding dispute status and resolution
- Maintain accurate records of disputes and resolutions in the system
- Generate regular reports on dispute trends, resolution times, and outstanding issues
- Build and maintain positive relationships with customers through effective communication and resolution of their concerns
- Act as a point of contact for customers regarding any dispute-related inquiries
Requirements:
- Bachelor’s degree in finance, Accounting, Business Administration, or a related field
- Experience: Minimum of 3 years of experience in dispute resolution, accounts receivable, or a similar role within the OTC finance process.
- Dentify root causes of recurring disputes and recommend process improvements
- Collaborate with cross-functional teams to implement changes aimed at reducing dispute occurrences Strong analytical and problem-solving abilities
- Excellent communication and interpersonal skills
- Attention to detail and ability to manage multiple tasks simultaneously
Important dates & deadlines?
-
20 Sep'24, 12:01 AM IST Registration Deadline
Additional Information
Job Location(s)
Bengaluru
Experience
Min Experience: 3 Year
Max Experience: 4 Year
Salary
Salary: Not Disclosed
Work Detail
Working Days: 5 Days
Job Type/Timing
Job Type: In Office
Job Timing: Full Time