Executive Secretary: Hotel Management

Novotel is hiring for the role of Executive Secretary: Hotel Management!

Responsibilities of the Candidate:

• Manage the General Manager’s diary to co-ordinate meetings/appointments, and to ensure smooth running of such meetings
• Screen/handle telephone calls, appointments, mails and emails and take action accordingly
• Take minutes at the Executive Committee Meeting
• Coordinate and communicate with various departments and all levels of staff on matters directed by the General Manager
• Prepare and manage correspondences with internal and external parties for General Manager’s signature
• Attend to requests from divisional, corporate or owners offices and facilitate it accordingly
• Attend to residents/patrons’ special requests or complaints that are directed to the General Manager
• Co-ordinate travel arrangements in a highly efficient manner and prepare detailed travel file accordingly
• Ensure approval forms are prepared for the General Manager for signature and approval of the Vice President, Operations, e.g. leave application forms, travel approval forms, expense claims reports, etc.
• Maintain systematic up-to-date filing and tracing systems
• Maintain and update Executive Committee and Department Heads’ personal files kept in the General Manager’s office
• Maintain and update Executive Committee and Department Heads’ leave record
• Maintain and update ‘Manager-On-Duty’ schedule
• Maintain confidentiality of sensitive matters/issues
• Ensure adequate stock of office stationery
• Maintain a high level of professionalism and project a positive image of the organization.
• Attend all briefings, meetings and trainings as assigned by management

Requirements:

• Hotel Management Degree/Graduation/Diploma education
• Minimum 2-3 years of secretarial experience with at least 1 years serving the senior management level 
• Excellent reading, writing and oral proficiency in English language
• Good working knowledge of MS Excel, Word, & PowerPoint
• Good communication and customer contact skills
• Service oriented with an eye for details
• Ability to work effectively and contribute in a team
• Self-motivated and energetic
• Well-presented and professionally groomed at all times