Field Executive

Role Overview: The Franchise Field Executive is responsible for supporting ONN Bikes’ franchise partners through on-ground assistance, operational oversight, and documentation support. While primarily field-based within the assigned city, the role also involves providing remote operational support to PAN India franchisee partners during off-field hours.

Key Responsibilities:

• Franchise Onboarding & Station Setup
  • Assist new partners with vehicle procurement and setting up their stations
  • Support in scouting and evaluating locations for new franchise setups
  • Coordinate branding, inventory readiness, and training for new franchisees
• Operational Oversight
  • Conduct regular station visits to ensure SOP adherence, cleanliness, branding standards, and customer service quality
  • Monitor key metrics like vehicle utilization, uptime, and customer satisfaction
  • Troubleshoot daily issues and escalate where needed for quick resolution
• RTO & Compliance
  • Assist with documentation and RTO-related processes such as registration, permits, fitness, tax, and insurance
  • Coordinate with RTO agents and ensure timely legal compliance
  • Maintain accurate records and support audits
• Remote Support (PAN India)
  • During off-field hours, assist franchisee partners from other cities with operational queries and issue resolution via calls or internal systems
  • Act as a bridge between partners and internal teams to ensure smooth support delivery
• Cross-Functional Coordination
  • Liaise with tech, logistics, and support teams to streamline partner operations
  • Conduct partner and staff training where required
  • Track inventory, branding materials, GPS audits, and other assets
• Relationship Management & Feedback
  • Build and maintain strong relationships with franchise partners
  • Collect structured feedback and report concerns or improvement suggestions to central teams
  • Support basic market and competitor research in assigned areas

Requirements:

• 1–3 years of field or franchise operations experience (mobility/logistics preferred)
• Familiarity with RTO/documentation processes
• Strong communication, coordination, and problem-solving skills
• Willingness to travel locally and be available for remote support outside field hours