Financial Markets Level 1 Service Desk Support Analyst

Transaction Network Services (TNS) is hiring for the role of Financial Markets Level 1 Service Desk Support Analyst!

Responsibilities of the Candidate:

• Monitor TNS’s various event management systems.
• Monitor and manage inbound customer emails about TNS Market Data Services.
• Monitor and manage inbound customer emails about Server and OS issues.
• Respond to inbound telephone calls about TNS Market Data Services.
• Create incidents on the Incident Management ticketing system (TeamSupport).
• Define incident and provide level 1 triage following defined runbooks.
• Engage and escalate to Level 2 Support on incidents and see the incident through resolution.
• Be part of a global team providing 24x7and coverage on a rotation basis.

Requirements:

• Basic experience in a financial industry support role, preferably with a financial markets managed service provider or independent market data software vendor.
• Basic concept of Financial Markets (Equity, Futures, Options).
• Basic concept of exchange market data.
• Basic experience supporting and troubleshooting market data applications.
• Basic concept of Linux and Windows.
• Basic understanding of Server troubleshooting.
• Basic concept of Data Center and AWS/Azure-type environments.
• Great communication, and customer skills with attention to detail.
• Great attitude and provide peace of mind to your teammates and customers.
• This role is about being a “team player in service of each other”.
• Someone who is teachable.
• Has a drive to develop own skills and knowledge.