Fraud Operations Specialist
Citi Bank
Recruitment Process
Details
Citi Bank is hiring for the role of Fraud Operations Specialist!
Responsibilities of the Candidate:
- Perform investigation of potential fraud activity on existing credit card accounts.
- Respond to inbound client inquiries and assist with specific service-related requests and concerns
- Provide solutions to client issues through the usage of all available resources under limited supervision
- Complete assigned tasks in an accurate and timely manner
- Achieve individual and team performance targets
- Contact card members to verify charges and recent activity to identify any potential fraud
- Ensure a positive customer experience while
- Determine specific verification procedures to be used in processing customer information
Requirements:
- 1-3 years relevant experience
- Minimum 1 year of customer service experience
- Ability to process both inbound and outbound client calls
- High attention to detail with the ability to interpret data and organize information
- Consistently demonstrates clear and concise written and verbal communication
- Demonstrated ability to remain unbiased in a diverse working environment
Important dates & deadlines?
-
28 Mar'24, 12:00 AM IST Registration Deadline
Additional Information
Job Location(s)
Chennai
Experience
Min Experience: 1 Year
Max Experience: 3 Year
Salary
Salary: Not Disclosed
Work Detail
Working Days: 5 Days
Job Type/Timing
Job Type: In Office
Job Timing: Full Time