Global Technology EngineerGlobal Technology Engineer

Barco Electronic Systems Pvt Ltd is hiring for the role of Global Technology Engineer!

Responsibilities of the candidate :

• Resolves any issues, provides technical support and expertise, in order to obtain customer acceptance and satisfaction
• Provides feedback to the service requester on the status of the problem, take corrective actions and anticipates resolution time and estimated cost. Reports discrepancies from customer upon completion of installation or support operations, in order to give valuable feedback to management and to participate in the improvement of the process and of the products
• Serve as escalation point for complex technical or customer issues
• Subject Matter Expert (SME) for one or more Barco product lines and participates in meetings with internal and external stakeholders
• Trains / mentors Global Technology Associates & Specialists
• Provides customer service reports, escalates open customer issues to management, in order to have a clear, accurate and up to date documentation on company service activities. Logs necessary information on time in CRM system
• Maintains high customer satsifaction through professional customer relations via phone/e-mail, or other available service tools
• Provides Barco product technical support to the rest of the organization
• Performs in-house/remote training for customers & partners, customizing and maintaining training equipment. Translates existing training material when appropriate
• Resolves issues through ordering the necessary resources, both material and labor, after verifying technical compatibility, logistical possibilities and required competencies
• Detects quality issues and forward all relevant information to the appropriate escalation channel
• Serves as Liasion between the Technical Services team and other Barco internal partners
• Lead Barco technical service projects and perform other duties as assigned by leadership
• Reviews the results of corrective actions
• Travel up to 10% on as need basis to client sites for training

Requirements :