IT Engineer

R1 RCM is hiring for the role of IT Engineer!

Responsibilities of the Candidate:

• User Access Provisioning & Deprovisioning: Process job orders to grant or revoke access in the IDM tool as per company policies.
• Role Assignment: Assign appropriate roles based on the user’s subprocess and department to ensure correct system access.
• Access Management & Follow-Ups: Oversee the entire lifecycle of user access, including administrative functions, provisioning, and necessary follow-ups for access creation.
• Deactivation Requests: Ensure all user deactivation requests are processed within 24 hours to maintain security compliance.
• ServiceNow Ticket Handling: Manage access-related ServiceNow tickets, including requests for creation, modification, extension, and deactivation of user accounts.
• Email Support: Provide email-based assistance for access modifications, including handling requests for NPI/Tax ID additions.
• Multi-Factor Authentication (MFA) Assistance: Support users in setting up and troubleshooting MFA for portals such as Availity and SSI.

Requirements:

• Experience with IDM tools and user access management.
• Familiarity with ServiceNow or other ITSM ticketing systems.
• Strong understanding of access control principles and best practices.
• Ability to handle multiple requests with attention to detail and within set SLAs.
• Excellent communication skills for user support via email and troubleshooting.
• Experience working with MFA solutions and assisting users with authentication setups.
• Prior experience in Identity & Access Management (IAM) roles.
• Knowledge of IT security policies related to access management