IT Operations Analyst

Molex is hiring for the role of IT Operations Analyst!

Responsibilities of the Candidate:

• Continuously Monitor health & performance of network, server and application across Molex manufacturing sites using various monitoring tools and systems. 
• Serve as the first point of contact for alerts or performance degradation, providing initial troubleshooting and resolution. 
• Escalate complex issues to higher-level support teams (Level 2 or 3) as necessary. 
• Maintain detailed and accurate documentation of network incidents, changes, and resolutions. 
• Collaborate with IT and engineering teams to implement improvements and optimizations. 
• Participate in the development and maintenance of monitoring and response playbooks. 
• Conduct regular health checks and generate reports on infrastructure performance and incidents. Assist in routine maintenance tasks such as Network/Software updates, patching, and system restarts. 
• Stay up to date with the latest monitoring technologies, AI and best practices. 
• Ensure timely and accurate communication during the escalation process. 

Requirements:

• Proven experience in monitoring and troubleshooting. 
• Strong understanding of network protocols, hardware, and software. 
• Excellent problem-solving and analytical skills. 
• Ability to work effectively under pressure and manage multiple tasks simultaneously. 
• Strong communication and interpersonal skills. 
• Experience with network monitoring tools and systems is a plus.