Modern End Point Analyst

Ciena is hiring for the role of Modern End Point Analyst!

Responsibilities of the Candidate:

• Architect and coordinate Microsoft Intune for managing Auto Pilot including device compliance, configuration profiles, app deployment, and endpoint security.
• Build scalable configuration policies and migrate legacy GPOs to new Entra ADMX and Intune environments.
• Manage and optimize SCCM infrastructure, including upgrades, role assignments, and integration with Intune for co-management.
• Drive SCCM to Intune migrations, encouraging modern endpoint management for Windows and macOS.
• Enforce standard methodologies for endpoint security, such as BitLocker for Endpoint, and Conditional Access.
• Collaborate efficiently on patch and vulnerability management using tools to minimize risk.
• Manage cross platform enterprise application delivery with a focus on secure access and user experience.
• Manage and support over 10,000 endpoint devices including provisioning, configuration, deployment, and health monitoring.
• Troubleshoot advanced issues on endpoints from laptops to Cloud PC’s including hardware, OS, network, application related problems.
• Support commercial off-the-shelf and custom applications as installed on endpoints.
• Collaborate with application teams to resolve system and application-related issues.
• Utilize management tools to ensure endpoint protection is up to date and functional.
• Conduct regular endpoint health assessments and patch management using tools such as SCCM, InTune, NexThink, JAMF
• Prepare and deliver weekly/monthly reports on endpoint status and performance.
• Provide Level 2/3 support for endpoint and system related incidents.
• Perform root cause analysis (RCA) and implement permanent resolutions.
• Work with partners and other IT streams to test, deploy, and validate system, network, or application fixes and upgrades.
• Provide timely support to end users and document issue resolution steps clearly.
• Offer off-hours/on-call support as required to prevent or minimize service disruptions.

Requirements:

• Self-starter attitude
• 2–4 years of experience in endpoint or system administration.
• Proficient with enterprise endpoint management tools (SCCM, Intune, Jamf)
• Strong skills in diagnosing hardware, OS (Windows), network (LAN/WAN), and endpoint issues.
• Demonstrated experience supporting endpoints in enterprise environments.
• Excellent collaboration skills with cross-functional teams and external vendors.
• Comfortable providing off-hours support as needed.
• Strong experience managing Microsoft SCCM or Intune.
• Expertise in managing Windows, iOS, MacOS, and Android devices.
• Proven troubleshooting skills and excellent documentation capabilities.
• Ability to communicate effectively and conduct user training