Network Monitoring & Support Associate
Lenovo India
Recruitment Process
Details
Lenovo is hiring for the role of Network Monitoring & Support Associate!
Responsibilities of the Candidate:
- Monitor WAN, LAN, Wi-Fi, MPLS, VPN, SD-WAN, and internet links using monitoring tools while tracking the health of routers, switches, firewalls, load balancers, and access points.
- Monitor bandwidth utilization, latency, packet loss, link availability, ISP performance, and ensure 24x7 monitoring of critical infrastructure and business applications.
- Identify threshold breaches, generate proactive alerts, acknowledge and troubleshoot network incidents within SLA timelines, and coordinate with L2/L3 teams, OEMs, and ISPs for issue resolution.
- Perform initial diagnosis and isolation of network issues, handle priority incidents, manage escalations during critical outages, and provide timely stakeholder updates.
- Ensure proper ticket logging, categorization, closure documentation, and compliance with incident and change management processes.
- Configure and support routers, switches, firewalls, wireless devices, VPN connectivity, remote user access, VLAN changes, port configurations, and IP management activities.
- Assist with firewall rule implementation, DNS, DHCP, network authentication services, planned maintenance, and network change coordination.
- Analyze recurring issues, perform root cause analysis (RCA), conduct preventive maintenance, optimize network performance, and recommend improvements for network stability and scalability.
- Prepare daily, weekly, and monthly network health reports, outage reports, RCA documentation, preventive action plans, and maintain SOPs, network diagrams, and configuration documentation.
- Monitor firewall logs and suspicious network activities, support vulnerability remediation, coordinate with cybersecurity teams, and ensure adherence to security policies and standards.
- Collaborate with internal IT teams, vendors, ISPs, and customers during audits, transitions, operational reviews, CAB meetings, and critical business activities.
- Tools Commonly Used: SolarWinds, PRTG, Nagios, Zabbix, ManageEngine, Cisco Prime, Wireshark, ServiceNow, and SCCM/Endpoint tools.
Requirements:
- Strong understanding of TCP/IP, Routing & Switching concepts.
- Knowledge of VLAN, VPN, MPLS, SD-WAN, Firewall, and Wireless technologies.
- Strong troubleshooting, incident management, and change management skills.
- Familiarity with network monitoring and infrastructure management tools.
- Good communication, coordination, and stakeholder management skills.
Important dates & deadlines?
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4 Jun'26, 12:00 AM IST Registration Deadline
Additional Information
Job Location(s)
Mumbai
Salary
Salary: Not Disclosed
Work Detail
Working Days: 5 Days
Job Type/Timing
Job Type: In Office
Job Timing: Full Time
About Lenovo India
Lenovo Group Limited, trading as Lenovo, is a Hong Kong–based Chinese multinational corporation and technology company specialising in designing, manufacturing, and marketing consumer electronics, personal computers, software, servers, converged and hyperconverged infrastructure solutions, and related services. Their smartphone brand is Motorola Mobility. Its global headquarters are in Beijing, China, and Morrisville, North Carolina, in the United States. It has research centres at these locations, elsewhere in China, Hong Kong and Taiwan, in Stuttgart, Germany, and in Yamato, Kanagawa, Japan.
Lenovo originated as an offshoot of a state-owned research institute. Then known as Legend and distributing foreign IT products, co-founder Liu Chuanzhi incorporated Legend in Hong Kong in an attempt to raise capital and was successfully permitted to build computers in China, and were helped by the American AST Research. Legend listed on the Hong Kong Stock Exchange in 1994 and became the largest PC manufacturer in China and eventually in Asia; they were also domestic distributors for HP printers, Toshiba laptops, and others. After the company rebranded itself to Lenovo, it merged with IBM's PC business which produced its ThinkPad line in 2005, after which it rapidly expanded abroad. In 2013, Lenovo became the world's largest personal computer vendor by unit sales for the first time, a position it still holds as of 2024.
Products manufactured by the company include desktop computers, laptops, tablet computers, smartphones, workstations, servers, supercomputers, data storage devices, IT management software, and smart televisions. Its best-known brands include its ThinkPad business line of notebooks, the IdeaPad, Yoga, LOQ, and Legion consumer lines of notebooks, and the IdeaCentre, LOQ, Legion, and ThinkCentre lines of desktops. Lenovo is also part of a joint venture with NEC, named Lenovo NEC Holdings, that produces personal computers for the Japanese market. The company also operates Motorola Mobility, which produces smartphones.