Online Reputation Manager

Employee Value Proposition:

• Employee health insurance of Rs 1 lakh per year. Premium is paid by the company.
• Employees get free lunch and snacks.
• Monthly reward and recognition for outstanding performers.
• Employees get promotions every 6 months based on performance.
• Outstanding performers can qualify for promotion every quarter. So an employee can get promoted up to 4 times a year, with each promotion resulting in a designation change and salary increase.
• Accelerated career growth, with opportunities to reach leadership roles in a short period.
• Regular team parties and an Annual Day outing for all employees.

Qualification / Education and Other Requirements:

• Education: Any Undergraduate (BBA, B.Tech, B.A, etc.)
• Excellent verbal and written communication.
• Good interpersonal skills, numerical and analytical ability.
• Decision-making skills.
• Language required: English & Hindi or English, Hindi & 1 South Regional Language (Kannada, Telugu, Tamil).
• Proficient in MS Office (Excel, Word).
• Should be flexible for day shift (9-hour login between 8 AM - 10 PM).
• Comfortable working 6 days a week, with the week off on weekdays.

About the Company:

• NoBroker.com is the world's largest C2C marketplace in online real estate. With a cumulative 85 lakh customers, it has grown 10X in the last year. With three rounds of funding of $151 million, it is well-funded by key US, Indian, Japanese & Korean investors like General Atlantic, Tiger Global, SAIF Partners, KTB Ventures, and BeeNext. It is headquartered in Bangalore with a team of 4000+ employees.

Role and Responsibilities – Online Reputation Manager:

• Handle and manage the company’s online presence across social media platforms.
• Connect with happy customers and encourage them to share their experiences.
• Request video testimonials from satisfied customers and guide them in recording their experiences.
• Post and promote customer testimonials across social media platforms.
• Engage with customers on social media by responding to queries, comments, and reviews.
• Monitor brand reputation and feedback online, ensuring a positive company image.
• Work closely with the marketing and customer service teams to improve brand perception.