Operations Associate
PhonePe
Recruitment Process
Details
Phone Pay is hiring for the role of Operations Associate!
Responsibilities of the Candidate:
- Act with integrity & think customer-first in every interaction
- Handle cases which involves video calling
- Follow specified process guidelines defined for the process
- Build customer trust through their interaction
- Ability to meet hourly & daily productivity goals
- Leverage internal processes and resources to drive resolution
- Recommend process improvement
Requirements:
- Have excellent written and verbal communications
- Have good learnability
- Be an active listener and deal well with objection
- Have strong customer orientation and ability to adapt/respond to different scenarios
- Be a team player, flexible and open to feedback
- Ability to multitask, prioritize, and manage time effectively
- Should be able to speak in English and Hindi
- Graduation (10+2+3) is Mandatory
- 0 - 1 years of work experience in a customer facing role
- Multilingual skills (spoken + written) in South Indian languages are preferred
Important dates & deadlines?
-
18 Mar'25, 12:01 AM IST Registration Deadline
Additional Information
Job Location(s)
Bangalore
Experience
Max Experience: 1 Year
Salary
Salary: Not Disclosed
Work Detail
Working Days: 5 Days
Job Type/Timing
Job Type: In Office
Job Timing: Full Time
About PhonePe
PhonePe is an Indian digital payments and financial services company headquartered in Bengaluru, Karnataka, India. PhonePe was founded in December 2015, by Sameer Nigam, Rahul Chari and Burzin Engineer. The PhonePe app, based on the Unified Payments Interface, went live in August 2016