Operations Manager - Microfinance

Bajaj Finserv Limited is the holding company for the various financial services businesses under the Bajaj group. It serves millions of customers in the financial services space by providing solutions for asset acquisition through financing, asset protection through general insurance, family protection and income protection in the form of life and health insurance and retirement and savings solutions.

More specifically, the areas are:

• Lending: Bajaj Finance Limited (BFL), participates in the financing business and is a company listed on The Stock Exchange, Mumbai (the BSE) and the National Stock Exchange (NSE). BFL also operates through a 100% subsidiary namely, Bajaj Housing Finance Limited (BHFL) which is registered with National Housing Bank (NHB) as a Housing Finance Company (HFC) for its mortgage business. BHFL started its operations in FY2018 and all the incremental mortgage business is now done through BHFL.
• Protection and Savings: These are done through (i) Bajaj Allianz General Insurance Company Limited (BAGIC) for general insurance including health insurance; and (ii) Bajaj Allianz Life Insurance Company Limited (BALIC) for life insurance and retirement plans. BAGIC and BALIC are both unlisted joint ventures with Allianz SE, one of the world’s leading composite insurers.
• Digital and Online platform: During the year under review, Bajaj Financial Holdings Ltd., a wholly-owned subsidiary, has firmed up new business plans for undertaking activities on digital and online platform to augment the business of the Company’s subsidiaries and has changed its name to Bajaj Finserv Direct Ltd. with effect from 27 February 2018

Present in 2,392 locations across the country, including 1,357 locations in rural/smaller towns  and villages, BFL focuses on six broad categories: (i) consumer lending, (ii) SME lending,  (iii) commercial lending, (iv) rural lending, (v) deposits; and (vi) partnerships and services.

Organizational Structure

We’re the fastest growing financial services company in India over the last 10 years, helping retail and SME customers realise their dreams through every stage of life through the Bajaj Finserv Group of companies:

Bajaj Finance Limited

Bajaj Finance Limited is one of the fastest growing non-banks in India and is also among the 30 largest companies in India, by market cap. A Nifty 50 company, Bajaj Finance Ltd. has a highly diversified portfolio, focused on Consumer, Rural, SME, Commercial, Mortgages and Payments’ lines of businesses.

Bajaj Finance is the most Profitable NBFC in the country and the largest players in the consumer finance segment, having pioneered disruotive innovations like interest free EMI finance in more than 50 categories, ranging from consumer durables to lifestyle products to groceries with highest credit ratings for its deposit schemes and a distribution network of 102,600+.

Bajaj Allianz General Insurance

A joint venture of two large conglomerates – Bajaj Finserv and Allianz SE – the company has over 200 years of combined parentage. BAGIC is the only General Insurance Company in India to consistently make underwriting profits. Through its innovative product and service offerings, BAGIC has established itself as a trendsetter of digitization in the Indian insurance industry.

Bajaj Allianz Life Insurance

Bajaj Allianz Life Insurance Company (BALIC) is #1 Non bank-owned private sector Life Insurance company focused on helping customers manage the risk of uncertainties, secure dreams and protect the interest of loved ones through its balanced product mix between Unit-Linked Insurance Plans (ULIP) and Traditional products. With its large pan-India proprietary agency force, BALIC is the 3rd highest agency premium amongst private players.

Bajaj Finserv Direct

Bajaj Finserv Direct is an exclusive e-commerce supermarket for all your financial and lifestyle needs, operating since 2018. With vast expertise in Product, Risk & Underwriting management in the Lending & Insurance domain, Bajaj Finserv Direct is your one stop digital destination for Loans, Insurance, Investments & Payments. The multi-category architecture of Bajaj Finserv Markets offers seamless engagement with Consumers for 25+ products & services.

Bajaj Housing Finance

Bajaj Housing Finance is a subsidiary of Bajaj Finance Limited offering full range of mortgage products such as home loans, loan against property and lease rental discounting to salaried; self-employed customers. It also offers construction finance and inventory finance to credit worthy developers. The company enjoys highest long-term credit rating of AAA (Stable) by CRISIL and IND AAA (Stable) by India Ratings and highest short-term credit rating of CRISIL A1+ by CRISIL and IND A1+ by India Ratings.

Bajaj Finance Securities Limited

Bajaj Financial Securities Limited is a 100% subsidiary of Bajaj Finance Limited offering wide spectrum of Capital Market Solutions covering Equities, Mutual funds, Corporate deposits, Bonds, Insurance, Loans & Distribution Offerings which are been offered to Corporates, High-net-worth individuals and Retail clients. BFSL started its journey a year ago and has reached a milestone of onboarding 6000 Clients already.

Bajaj Finserv Health

Bajaj Finserv Health is a health-tech company from the Bajaj Finserv Group, committed to making healthcare preventive, personalized, and prepaid for all.

We are building a comprehensive health management platform that empowers individuals to take charge of their well-being — not just when they fall sick, but every day. By combining a robust network of healthcare service providers with cutting-edge technological innovations, we aim to proactively support our users across their entire health journey.

Our vision is to become the personalized health manager for every Indian, enabling smarter choices, easier access, and better outcomes — all through a seamless digital experience.

Product Portfolio

Loans:

• Consumer Durable / Lifestyle Finance
• Digital Product Finance
• Personal Loan
• Home Loan
• Loan against FD
• Loan against Property
• Gold Loan
• Retail EMI
• Retailer Finance
• Lease rental discounting
• Business Loan
• Professional Loan
• Working Capital Loans
• Developer Finance

Commercial Lending:

• Vendor Financing
• Large Value Lease Rental Discounting
• Loans against Securities
• Financial Institutions Lending
• Light Engineering Finance
• Corporate Finance
• Warehouse Financing

Investment:

• Fixed Deposit
• Mutual Funds
• Demat Account

Insurance:

• Life Insurance
• Health Insurance
• Travel Insurance
• Motor Insurance
• Home Insurance
• Car & Two Wheeler Insurance

Wallets & Cards:

• Wallets
• Credit Cards
• EMI Network Cards
• Health EMI network cards

Awards and Recognition

• EY Entrepreneur of the Year - Mr. Sanjiv Bajaj
• ET Award 2018 - Mr. Sanjiv Bajaj, Business Leader of the Year
• 5th Asia Business Responsibility Summit – Mr. Sanjiv Bajaj, Transformational Leader
• Forbes Fab 50 List – Bajaj Finserv
• BMA Entrepreneur of the Year Award - Mr. Sanjiv Bajaj
• ET Awards 2019: Company Of The Year Award given to Bajaj Finance.

Success Stories

• Bajaj Finserv launched #FitForLife Campaign
  Bajaj Finance Limited, launched the campaign #FitForLife. The campaign encourages individuals to achieve New Year fitness resolutions. The company offered easy EMI schemes on a gamut of fitness and wellness products and health treatments. The campaign commenced on Jan 24th and was carried on till Jan 30th. Under this campaign, customers could avail easy EMI offers on products and treatments like gym membership, cycles, gym equipment, sportswear, spa treatments, organic food, water purifier, air purifier, eye care, dental care, hair transplant, cosmetic surgery, bariatric surgery etc. along with other special offers from the partner brands.
• Bajaj Finserv raised awareness about the last-minute travel planning through its campaign #TravelonEMI
  This campaign was aimed to raise awareness about the last-minute travel. The contest witnessed participation by over 3000 individuals across three levels of the game engaging two million people online. The campaign was focused on common challenges individuals faced while planning the trip at the last moment and create awareness about a smart solution to ensure travel with hassle-free Bajaj Finserv EMI Network.

Corporate Social Responsibility

The CSR Activities of Bajaj Group are guided by the vision and philosophy of its Founding Father, late Shri Jamanlal Bajaj, who embodied the concept of Trusteeship in business and the common good and laid the foundation for ethical, value-based and transparent functioning.