Operations Representative

Concentrix is hiring for the role of Operations Representative!

Responsibilities of the Candidate:

• Ensure service delivered to our customers meets contractual Key Performance Indicators (‘KPIs’)
• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunities to build rapport with the customer
• Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures
• Maintain basic knowledge of client products and/or services
• Prepare complete and accurate work including appropriately notating accounts as required
• Participate in activities designed to improve customer satisfaction and business performance
• Offer additional products and/or services
• Track, document, and retrieve information in the call-tracking database
• Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff

Requirements:

• Graduate / Undergraduate in any discipline (may vary basis the job requirement)
• Courteous with a strong customer service orientation
• Strong computer navigation skills and PC Knowledge
• Ability to effectively communicate, both written and verbally
• Dependable with strong attention to detail
• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
• Tolerance for repetitive work in a fast-paced, high-production work environment
• Ability to work as a team member, as well as independently
• Demonstrate patience in all customer contact simulations, including maintaining a pleasant and professional tone and manner