Oracle L1 Engineer
NTT Data
Recruitment Process
Details
NTT Data is hiring for the role of Oracle L1!
Responsibilities of the Candidate:
- Monitors client infrastructure and solutions.
- Identifies problems and errors prior to or when they occur.
- Routinely identifies common incidents and opportunities for avoidance as well as general opportunities for incident reduction.
- Investigates first line incidents assigned and identifies the root cause of incidents and problems.
- Provides telephonic or chat support to clients when required.
- Schedules maintenance activity windows for patching and configuration changes.
- Follows the required handover procedures for shift changes to ensure service continuity.
- Reports and escalates incidents where necessary.
- Ensures the efficient and comprehensive resolutions of incidents and requests.
- Updates existing knowledge articles or create new ones.
- Identifies opportunities for work optimization including opportunities for automation of work, request fulfilment, incident resolution, and other general process improvement opportunities.
- May also contribute to / support on project work as and when required.
- May work on implementing and delivering Disaster Recovery functions and tests.
- Performs any other related task as required.
Requirements:
- Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience)
- Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role)
- Relevant certifications include which are considered desirable (but not limited to):
- CCNA or relevant level 1 Network Security
- Microsoft Certified, Azure Administrator Associate
- AWS Certified, Solutions Architect Associate
- Veeam Certified Engineer
- VMware certified Professional: Data Centre Virtualization
- Zerto, pure, vxrail
- Google Cloud Platform (gcp)
- Oracle Cloud Infrastructure (oci)
- Entry-level experience with troubleshooting and providing the support required in security / network/ data center/ systems/ storage administration and monitoring Services within a medium to large ICT organization.
- Basic knowledge of management agents, redundancy concepts, and products within the supported technical domain (i.e. Security, Network, Data Centre, Telephony, etc.).
- Basic knowledge of ITIL processes.
Important dates & deadlines?
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12 Mar'25, 12:00 AM IST Registration Deadline
Additional Information
Job Location(s)
Chennai
Experience
Max Experience: 1 Year
Salary
Salary: Not Disclosed
Work Detail
Working Days: 5 Days
Job Type/Timing
Job Type: In Office
Job Timing: Full Time
About NTT Data
NTT DATA Corporation (株式会社エヌ・ティ・ティ・データ, Kabushiki-kaisha Enu-tī-tī Dēta) is a Japanese multinational information technology (IT) service and consulting company headquartered in Tokyo, Japan. It is a partially-owned subsidiary of Nippon Telegraph and Telephone (NTT).
Japan Telegraph and Telephone Public Corporation, a predecessor of NTT, started Data Communications business in 1967. NTT, following its privatization in 1985, spun off the Data Communications division as NTT DATA in 1988, which has now become the largest of the IT Services companies headquartered in Japan.
They have since become a major player in the numerous developments of large-scale systems called "social infrastructures" that help progress social transformations. In July 2023, they shifted to a holding company structure, which is a three-company structure with NTT DATA Group Corporation as the holding company, NTT DATA Japan as the domestic (Japanese) operating company, and NTT DATA, Inc. as the overseas (outside Japan) operating company. With this global management system, we have geared toward further business growth. They are a global organization that supports clients beyond the IT domain, providing end-to-end services and solutions ranging from business transformations to the operations that realize the transformations.
NTT DATA was ranked #8 in Consulting Magazine's 2016 Best Firms to Work For.